About PartsSource
PartsSource is the
leading B2B e-commerce marketplace for US healthcare, helping healthcare providers to automate the purchasing of MedTech repair parts and services through a modern procurement experience while driving improved cost, quality, and reliability throughout the healthcare supply chain. We are
growing rapidly as providers shift their purchasing toward e-commerce and away from manual processes. We are
uniquely positioned to address key challenges impacting mission-critical operations related to rising input costs, skill shortages, and supply chain disruptions. Bain Capital’s 2021 investment in PartsSource further propels us to realize our Vision: Ensure the quality, safety, and availability of mission-critical assets to improve health outcomes.
Our platform
automates the procurement process enabling the medical equipment service industry in their acquisition, repair and life cycle management of medical parts. The company's cloud software and marketplace technology tools help
over 3,500 hospitals to source on-demand parts and services from over 6,000 OEMs and thousands of repair techs. PartsSource delivers strong value to customers through an “Amazon” like experience featuring preferred pricing, automated ordering, and formulary analytics to benchmark spend and drive greater supply chain intelligence.
From our founding in 2001 as the industry’s first online, fully integrated medical products marketplace, to the creation of our award-winning flagship solution, PartsSource Pro, PartsSource has evolved to become a leader in the digital transformation of the healthcare technology supply chain and indispensable partner to more than half of U.S. hospitals and thousands of equipment suppliers and independent service providers.Bain Capital’s 2021 investment in PartsSource provides capital, expertise, and key partnerships further accelerating PartsSource’s growth.
Bain Capital, one of the world’s leading private multi-asset investment firms with approximately $150 billion in assets under management, seeks to create lasting impact for their investors, teams, businesses, and the communities in which they live.Are you a passionate relationship-builder, strategic thinker, and master of customer satisfaction? If so, we invite you to be our Enterprise Account Manager. At PartsSource, our mission is to simplify the healthcare technology management process. As an Enterprise Account Manager, you will be the linchpin in enhancing this mission.Reporting directly to our VP, Enterprise Sales, you will be the human face of our brand and responsible for nurturing a robust, beneficial relationship with our esteemed clientele. Your role encompasses comprehensive contract management, regular business reviews, and the expansion of our customers' engagement with PartsSource Pro.
What You’ll Do:
- Lead with empathetic understanding of your assigned customer(s), developing detailed account plans with a unique strategic approach.
- Be the customer’s primary point of contact, their trusted advisor, providing onsite support and managing the relationships in your territory.
- Collaborate with PartsSource Pro leadership to drive growth strategies within your portfolio.
- Negotiate contract renewals, always aiming to provide win-win solutions.
- Spearhead growth in key modalities within the HTM environment and champion critical integrations for a seamless workflow.
- Deliver high-quality Business Reviews while collecting and analyzing sales data, operational reports, customer retention metrics, and relevant trends.
- Foster enduring relationships with clients, understanding their unique needs and ensuring our teams fulfill them.
- Scout for new business opportunities, developing strategies with internal stakeholders to seize them.
- Act as a point of escalation for any client issues, working tirelessly to resolve them while maintaining an exceptional customer experience.
- Contribute to team growth by mentoring junior members and imparting best practices.
- Stay abreast of all company services and solutions to serve as a knowledgeable resource to clients.
- Initiate efforts to improve processes, elevate quality, and enhance the overall customer experience.
What's in it for you:
- A competitive base salary with tremendous earning potential through our uncapped commission structure post-training
- Supportive company culture that provides the tools and guidance to guide you towards success
- Various training and development opportunities at your discretion
- Ability to work remotely
- Internal sales competitions with additional bonus money to winners
What You’ll Bring:
- 3-5 years of documented success in Medical Sales/Account Representative/Account Manager roles, or similar, preferred.
- Healthcare industry experience, ideally with Clinical Engineering, HTM, and hospital Supply Chain exposure.
- Proficient in negotiation, contract understanding, and achieving quotas.
- Comfortable with sales, operational performance metrics, and financial elements of the business.
- Fluent with Microsoft applications and Salesforce CRM.
- Exceptional analytical and organizational skills, accompanied by standout communication and presentation abilities.
- Ability to travel as needed (approximately 30%)
- Ability to thrive while working remotely and independently.
- B.A. degree in Business Administration, or relevant field.
Who We Want to Meet
- You’re a positive person, ready to serve as an enthusiastic promoter of PartsSource to internal and external clients
- You’re a problem solver, always looking to find ways to work towards a win-win solution
- You’re a strong influencer- able to gain the trust and confidence of leadership teams to drive change
- You don’t settle for the status quo. You’re always improving upon processes and tools to find simpler and better ways to work.
- You’re accountable. You do what you say you’re going to do. And when you mess up- you own it, learn from it, and move on.
Benefits & Perks
- Competitive salary package inclusive of base salary, incentive bonus structure, and equity incentive plan; with a full benefits package (including a 401k match, employer-paid college debt redux, and more).
- An inclusive PartsSource community - work alongside other smart, passionate people
- Growing company investing in and committed to developing the careers of our employees.
- Hybrid work environment where you get the benefits of flexibility, socialization, and productivity
- A chance to revolutionize Healthcare with evidence-based decision-making on the world’s leading Procure-to-Pay platform!
Interested?
We’d love to hear from you and explore the possibilities. Please send us your resume along with an optional cover letter detailing why you’re an excellent candidate.
Diversity Statement
We are an Equal Opportunity Employer committed to building an inclusive and diverse environment where everyone’s individuality is respected, and everyone has an identity. Our commitment to inclusion across race, gender, age, religion, identity, and experience drives us forward every day.Legal authorization to work in the U.S. is required.No Agency or Recruiter submissions will be accepted.
