Description
About Nexa:
Nexa, an EverService company, is a fast-growing call answering service provider based in Phoenix, AZ. With over 350 employees, and operating in 36+ states and two countries, we are driven to provide our clients with exceptional service experiences in every interaction. We are focused on helping our clients win more business and create customers for life
Summary of Position:
Reporting to the Vice President of Sales, the Sales Director will act as a hands-on player/coach supporting a team of Sales Development Representatives (SDR) while also managing appointment setting for Account Executives in the Engagement Services business units (home services, healthcare and legal).This role is based in Phoenix and requires 5 days in the office per week.
Requirements
Position Responsibilities:
- Lead, mentor and inspire a team of 10-15 SDRs to achieve performance goals and deliver exceptional services to our engagement service clients
- Prospect and qualify new sales leads, and ensure proper tracking of all sales activities in Salesforce while regularly maintaining accuracy of account information
- Communicate customer and prospect product pain points to appropriate departments
- Develop ongoing relationships with prospects and customers, and ensure monthly quotas are met
- Develop SDRs into sales-ready candidates for future sales positions such as Account Executives
- Create and develop mechanisms to drive team efficiency and performance
- Oversee both inbound and outbound client interaction processes, ensuring all inquires are handled professionally and efficiently
- Proactively identify and reach out to potential leads to assist in creating a pipeline for Account Executives
- Monitor SDR performance, provide feedback, conduct regular performance reviews, and implement coaching and training programs to enhance individual and team performance
- Generate and present regular reports on team performance, including key performance indicators (KPIs) to leadership
- Take on special projects related to trade show appearences, webinars, podcasts, B2B outbound campaigns
- Maintain strong client relationships by proactively addressing client concerns, and identifying opportunities to exceed expectations
- Use performance data to identify opportunities to continuously improve team performance with all KPI’s via Salesforce
- Maintain compliance with all company policies and procedures, including HIPAA and PHI
Requirements:
- 5+ years of experience in outbound and/or inbound sales at a B2B company
- 10+ years of experience managing a team in a virtual call center environment
- Experience with one or more CRM platforms; Salesforce preferred
- Experience with one or more call tracking software; Twilio preferred
- Proficiency with Microsoft Office Suite preferred
- Superior interpersonal, verbal and written communication skills including appropriate tone, demeanor, spelling, and grammar in all interactions
- Strong organizational and prioritization skills
Benefits
We’ve got you covered:
EverService is proud to offer a variety of benefits to support employees and their families, including:
- Medical/Vision, Dental, Retirement
- Life Insurance
- Sick Time
- Paid Time Away (PTO)
About EverService Holdings, LLC:
EverService is a global provider of tech-enabled business solutions for companies of all sizes, helping them to grow and scale with digital marketing, website design & development, scheduling & booking services, 24/7 answering services, inbound & outbound sales, live virtual receptionists, client & patient intake, and IT services. The company focuses on end-to-end solutions specialized for the legal, medical, home services, retail and technology industries integrated with clients’ CRM, EHR and operational systems.
EverService goes to market with vertically integrated, industry-leading brands including Alert Communications, Blue Corona, Nexa Receptionists, Mid-State Communications, Client Chat Live, Mainline Telecommunications, Nexa Healthcare, RYNO Strategic Solutions, iLawyer Marketing and Strike Healthcare. For more information, visit EverService at https://everservice.com/This job description is intended to describe the general nature and level of work being performed by people assigned to this position.
It is not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
