About PartsSource
PartsSource is the
leading B2B e-commerce marketplace for US healthcare, helping healthcare providers to automate the purchasing of MedTech repair parts and services through a modern procurement experience while driving improved cost, quality, and reliability throughout the healthcare supply chain. We are
growing rapidly as providers shift their purchasing toward e-commerce and away from manual processes. We are
uniquely positioned to address key challenges impacting mission-critical operations related to rising input costs, skill shortages, and supply chain disruptions. Bain Capital’s 2021 investment in PartsSource further propels us to realize our Vision: Ensure the quality, safety, and availability of mission-critical assets to improve health outcomes.
Our platform
automates the procurement process enabling the medical equipment service industry in their acquisition, repair and life cycle management of medical parts. The company's cloud software and marketplace technology tools help
over 3,500 hospitals to source on-demand parts and services from over 6,000 OEMs and thousands of repair techs. PartsSource delivers strong value to customers through an “Amazon” like experience featuring preferred pricing, automated ordering, and formulary analytics to benchmark spend and drive greater supply chain intelligence.
From our founding in 2001 as the industry’s first online, fully integrated medical products marketplace, to the creation of our award-winning flagship solution, PartsSource Pro, PartsSource has evolved to become a leader in the digital transformation of the healthcare technology supply chain and indispensable partner to more than half of U.S. hospitals and thousands of equipment suppliers and independent service providers.Bain Capital’s 2021 investment in PartsSource provides capital, expertise, and key partnerships further accelerating PartsSource’s growth.
Bain Capital, one of the world’s leading private multi-asset investment firms with approximately $150 billion in assets under management, seeks to create lasting impact for their investors, teams, businesses, and the communities in which they live.As Product Manager, you will collaborate on our Service portfolio solution, which includes depot repair, time-and-materials repair, and contracted solutions. Reporting to the Senior Director, Product Management, you will engage the business and customers to identify technology needs, assemble needs into value producing technology deliverables, and own those deliverables through market launch. Importantly, you’ll be a pillar of the Service Segment team, driving forward a critical solution that serves as the interface driving meaningful change to healthcare equipment service.
What You’ll Do
Drive Service Best Practices
- Partner with Sales, Marketing, and Operations to optimize service delivery, both on-site and via depot repair
- Leverage analytics and other data aggregations to identify opportunities to improve service operational performance
- Understand key personas, segments, and their contributions the success of the channel, using that knowledge to make appropriate improvement decisions
Engage Business and Customers to Identify Technology Needs
- Drive roadmap discussions, providing expert perspective on your owned solution
- Drive product feature ideation discussions
- Perform user and stakeholder interviews to discover opportunities for innovation
Assemble Needs into Value Producing Technology Deliverables
- Transform ideas into executable requirements for developers and QA
- Manage and represent roadmap initiatives to development and QA teams to provide teams with business value context and gather concerns, feedback, and effort expectations
- Represent owned solution in appropriate Agile ceremonies
- Work with developers and QA daily resolve and/or escalate challenges quickly
Own Deliverables Through Market Launch
- Communicate timeline expectations across the technology organization
- Own and execute product launch plans, providing launch communications, adoption drivers, education, and more
- Provide support, training, and problem/solution investigation to the organization as it pertains to your owned solution
- Act as a Subject Matter Expert in how your owned solutions contributes to the technology landscape at PartsSource
What You’ll Bring
Your Background
- Strong customer facing, customer-service software experience
- BA/BS in business, marketing, or technical field required.
- Minimum of 5 years related experience within a software environment.
- Excellent interpersonal, written, and verbal presentation skills.
- Demonstrated results-orientation and strong project management abilities.
- Experience leading cross-functional teams.
- Strong problem solving and analytical skills.
- Ability to communicate ideas and problem solutions.
- Self-driven and motivated to delight customers and business partners.
Who We Want to Meet
- You’re a positive person, ready to serve as an enthusiastic promoter of PartsSource to internal and external clients
- You’re a problem solver, always looking to find ways to work towards a win-win solution
- You’re a strong influencer- able to gain the trust and confidence of leadership teams to drive change
- You don’t settle for the status quo. You’re always improving upon processes and tools to find simpler and better ways to work.
- You’re accountable. You do what you say you’re going to do. And when you mess up- you own it, learn from it, and move on.
Benefits & Perks
- Competitive salary package inclusive of base salary, incentive bonus structure, and equity incentive plan; with a full benefits package (including a 401k match, employer-paid college debt redux, and more).
- An inclusive PartsSource community - work alongside other smart, passionate people
- Growing company investing in and committed to developing the careers of our employees.
- Hybrid work environment where you get the benefits of flexibility, socialization, and productivity
- A chance to revolutionize Healthcare with evidence-based decision-making on the world’s leading Procure-to-Pay platform!
Interested?
We’d love to hear from you and explore the possibilities. Please send us your resume along with an optional cover letter detailing why you’re an excellent candidate.
Diversity Statement
We are an Equal Opportunity Employer committed to building an inclusive and diverse environment where everyone’s individuality is respected, and everyone has an identity. Our commitment to inclusion across race, gender, age, religion, identity, and experience drives us forward every day.Legal authorization to work in the U.S. is required.No Agency or Recruiter submissions will be accepted.
