ABOUT US
Appex has a portfolio of 50+ apps in Utilities, Health & Fitness, Productivity, and Social Networking categories… and we’re just getting started.We bring a human edge to the mobile world. Our global team, with roots in Boston, MA, brings a wealth of experience from industry leaders like Spigot, DeleteMe, Drizly, Runkeeper, Freeletics and WHOOP. We leverage this expertise to identify and acquire the most promising mobile apps such as FitnessAI, StepBet, AllStays, Lockdown Privacy and more!Thrive in a fast-paced, roll-up-your-sleeves environment? We're building a culture of inclusivity, adaptability and accountability for rapid mobile app growth.
Join our growing startup
ROLE OVERVIEW
As a Customer Care Specialist, you'll be the hero our customers deserve, providing top-notch support for our mobile apps and services. From troubleshooting technical glitches to soothing frazzled nerves, you'll be the friendly face behind the screen, ensuring our users have a smooth and delightful experience.
KEY RESPONSIBILITIES
Quickly address customer inquiries via email, chat, and social media with professionalism.
Provide technical support for mobile apps, guiding users through issues they encounter.
Demonstrate empathy towards customers and strive to resolve their issues effectively.
Collaborate with our development team to address common user pain points and improve app functionality.
Monitor trends and feedback to continuously enhance our customer care processes.
REQUIREMENTS
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and adept at troubleshooting software.
Skilled in navigating Windows, macOS, and Linux operating systems.
Familiarity with internet browsers (Chrome, Firefox, Safari) and email clients.
Experience with common file formats (PDF, JPEG, MP3) and software installations.
Enthusiastic about customer satisfaction and issue resolution.
Strong communication skills, both written and verbal.
Tech-savvy with a penchant for problem-solving (prior mobile app support experience preferred).
Thrives in a dynamic, fast-paced team environment.
A positive attitude and willingness to engage in tasks.
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and adept at troubleshooting software.
Skilled in navigating Windows, macOS, and Linux operating systems.
Familiarity with internet browsers (Chrome, Firefox, Safari) and email clients.
PERKS & BENEFITS
An exciting opportunity to be part of a growing team in the heart of the mobile app universe.
Competitive salary and benefits package, because we believe in taking care of our team.
Flexibility to work remotely or in our vibrant office space – your choice!
Endless opportunities for growth and development, because we're all about helping you unleash your full potential.
WE WIN TOGETHER
Our founders come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger.We embrace diversity because we believe that only through authenticity, inclusivity, and high standards of respect, trust and humility will we be able to achieve our goals.Baking inclusive principles into our company’s DNA provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.Appex is committed to creating an accessible and inclusive hiring process.
As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact careers@joinappex.com.
