About WorkWhile
WorkWhile is on a mission to help workers earn a better living and live better lives. 83 million Americans work hourly jobs, often with unpredictable schedules that pay close to minimum wage and offer limited benefits, leading to financial instability. WorkWhile hires the best hourly workers and matches them with shifts that fit their skills, location, and life. Employers get access to a quality workforce, while employees get stable income and unmatched benefits, including access to credit and savings tools. We have the audacious goal to align incentives and solve inefficiencies in the labor market while disrupting the $140BN temporary staffing industry.
About the Job
Provide best-in-class support to workers on the WorkWhile platform
Manage support tickets and troubleshoot technical issues
Document and communicate feedback to the rest of the team about the worker experience to help inform improvements to product and processes
Communicate new opportunities to workers
Work in tandem with Operations to achieve business objectives
About you
2-3 years of experience in customer support or service for a technology company
Passionate about helping hourly workers earn a better living
An extroverted people person who loves helping folks achieve their goals
Comfortable with support ticketing systems and technology in general
Excellent verbal and written communication skills.
Fluent in emoji
College degree a plus
WorkWhile has a diverse, mission-driven, and supportive culture—we look for people who want to take ownership, are energized by ambiguity, and strive to make a lasting impact. If this resonates with you, we’d love to chat!
