About CoverForce
CoverForce is an API-first insurance technology developer that integrates with multiple top insurance companies with the goal of reducing the time it takes to quote, compare and buy insurance policies. Our proprietary technology enables insurance agents to reduce the time spent on a single insurance policy by 60%.We have two core products:
A Quote and Bind Platform: Used by insurance agents (specifically Wholesalers/Agency Networks) in the US for business insurance. Agents can generate quotes and buy them with a single click. Enables agents to compare quotes across companies while eliminating the need to fill multiple forms.
Embedded commercial Product: Enables the public use of the API powering our webapp. This will enable corporates like Walmart, Gusto (payroll software), Uber etc to sell business insurance through their websites/platforms. The API will also enable other Agency Management Systems to build quote and binding features on their softwares.At the end of the day we want to be the centralized pipe to access all business insurance across multiple insurance companies. Whether that is through our website or API it does not matter. Just that we are the centralized pipes. Similar to Plaid for banking.
We raised a $5m seed round and are backed by top VCs & execs at NYCA Partners, QED Investors, Google Gradient partner, Uber, Walmart, and a co-founder of Plaid.
The Opportunity
As a Customer Success Manager, you will play a critical role in ensuring the success and satisfaction of our customers, helping to drive retention and growth. This role is a perfect fit for an experienced Customer Success Manager who thrives in fast-paced environments. The role will work closely with the founders and will have the opportunity to take ownership and wear many hats, developing, formalizing and implementing Customer Success strategies and action plans. As an early employee, you will impact customer strategy, management information systems, team culture, and more.Our product was inspired by talking with 100s of agents, dozens of carriers, and identifying the critical pain points in the quote, bind, and payment process.
We see our solution scaling to independent agencies, agency management systems, and corporate customers.
What we are looking for
We are moving from catering to a handful of agencies, to open ourselves up to 500+ agencies that are members of our partner Networks.Simultaneously, we are looking to strategically target Corporate customers for our Developer APIs and Online Storefront products.We aim to onboard 500-1000 Agencies in the next 12 months, by leveraging our Agency Network and Carrier relationships.
Responsibilities
Build and maintain strong, long-lasting customer relationships.
Onboarding and Implementation.
Conduct regular check-ins with customers to review their progress and address concerns.
Partner with customers to understand their business needs and objectives.
Serve as a product expert, delivering comprehensive product demonstrations and training sessions to customers.
Implement best-practices in Onboarding channels that can help to formalize a process to streamline sales and onboarding for both our Agency and Corporate customers, and a process for capturing customer feedback to inform our Engineering team.
Requirements
Prior experience / knowledge within the Insurance is a big plus
Proven experience in customer success or related roles
Ability to communicate, present and influence all levels of the organization
Proven ability to articulate the distinct aspects of products and services
Keen interest in Customer Discovery
Excellent verbal and written communications skills
CoverForce's HQ is in NYC and for this role, we are open to candidates based anywhere in the United States or Canada.
Compensation
Competitive compensation with incentive bonuses
We offer full healthcare, dental and other benefits.
Compensation:USD 90000-130000
