**Please read the job description carefully before applying. This role is ONLY for people with at least 5+ years of prior experience in Management Consultancy, Business Engineering, Solution Architecture, native Arabic speaker and with exceptional English communication and solid understanding of Business/Corporate Finance.
WHO WE ARE
Remotebridge helps global startups hire best-in-class GTM talent globally. We’re one of the fastest-growing, US based staff/capabilities augmentation companies, laser-focused on post-sales roles in the SaaS industry. We're currently hiring for the role of a Customer Solutions Engineer for one of our clients.We’re dedicated to our client’s needs and help them get to work with only the top talent who meet and exceed our hiring standards. We hold ourselves and the people we bring onboard with highest levels of accountability to deliver exceptional client experience and exceed performance expectations.Here’s more about the role.
Job Title:
Customer Solutions Engineer
ABOUT THIS AWESOME ROLE
We believe that our success is dependent on the value our customers derive from our products and the experience they have with them. As a Customer Solution Engineer
You'll engage with our core customer decision makers and buyers to understand their goals, objectives, desired outcomes and, help shape how they think about their program and process
You'll develop in-depth product knowledge (don’t worry, we’ll teach you!) and understand how our product helps our customers realize value.
You'll utilize your experience in solution architecture, creative problem solving, and business objectives alignment to assess and design the appropriate implementation approach and solution architecture to configure our customers’ Conductor instances.
You'll own engagements at the highest and most strategic levels of an organization and combine your subject matter expertise with best practices in market to help shape how our customers think about their process to translate that to specific actions and decisions for our team to execute.
You’ll work closely with our Customer Success and Customer Implementation teams to ensure that how we configure Conductor aligns precisely with our customers’ needs and vision.
Due to the nature and needs of clients we do ask for candidates to be living in the European Region
ABOUT YOU
You're fluent in Arabic and English
You're a curious person who loves to learn and tackle complex problems.
You have impeccable written and verbal communications skills with the ability to go miles deep in conversations with customers to truly understand their vision and business objectives.
You understand and have worked collaboratively with Director level and above customers at Fortune 500 companies, typically on complex transformative initiatives.
You possess a working understanding of business-related financials.
You’re data savvy – you enjoy understanding the insights that data provides … having familiarity with Power BI or Looker is a bonus!
You have at least 5+ years of previous experience in consulting or professional services for SaaS organizations.
Pre-Sales Engineering experience is a plus!
ABOUT YOUR DAY
You’ll facilitate customer facing conversations and guide the team in the implementation of our customer's vision.
You'll lead communications on implementation, feature requests, and collaborate with your customer success and product management colleagues to address challenges and opportunities to improve our product and process.
You'll attend kick offs, status meetings, and customer check-ins.
You’ll lead solutioning conversations
You're always prepared to jump into ad hoc meetings and conversations as needed.
You’ll align your rituals and routines to our company and departmental objectives and key results.
We're committed to our client's needs and will only be inviting candidates to interview who closely align with the requirements above. Take a moment, read this in detail and only apply if you've got 95% of requirements covered.
