**Please read the job description carefully before applying. This role is ONLY for candidates with at least 5+ years of prior experience in Management Consultancy, Business Engineering/Solution Architecture with exceptional verbal and written English communication and good understanding of Business/Corporate Finance.
Who we are
Remotebridge helps global startups hire best-in-class GTM talent globally. We’re one of the fastest-growing, US based staff/capabilities augmentation companies, laser-focused on post-sales roles in the SaaS industry. We’re currently hiring for the role of a Customer Solutions Architect/Engineer for one of our clients. As with all our roles, we’re dedicated to our client’s needs and help them get to work with only the top talent who meet and exceed our standards. We hold ourselves and the people we bring onboard to highest levels of accountability to deliver exceptional client experience and exceed performance expectations.Here’s more about the role.
Job Title:
Customer Solutions Architect
About this awesome role
We believe that our success is dependent on the value our customers derive from our products and the experience they have with them. As a Software Technology Consultant
You’ll engage with our core customer decision makers and buyers to understand their goals, objectives, and desired outcomes.
You’ll develop in-depth product knowledge (don’t worry, we’ll teach you!). You’ll know every feature, toggle, configuration, and use case of our expansive platform.
You’ll utilize your experience in solution architecture, creative problem solving, and business objectives alignment skills to assess and design the appropriate implementation approach and solution architecture to configure our customers’ SenseiOS instances
You’ll own engagements at the highest and most strategic levels of an organization and understand the true business requirements and desired outcomes that our customers need, and you can translate that to specific actions and decisions for our team to execute.
You’ll work closely with our Customer Success and Technical Engineering teams to ensure that how we configure SenseiOS aligned precisely with our customers’ needs.
About you
You’re a curious person who loves to learn and tackle complex problems
You have impeccable English written and verbal communication skills with the ability to go miles deep in conversations with customers to truly understand their reason for purchasing our products
You understand and have worked collaboratively with customers in the C-Suite, IT departments, and senior levels of Fortune 500 companies
You have at least 5+ years of previous development in consulting, professional services, or business engineering experience
About your day
You love facilitating customer facing implementation discussions and workshops
You enjoy working with customers and the internal team to craft and configure SenseiOS to align with the customers’ goals and outcomes that you have defined
You thrive being at the forefront of customer delivery, including naturally becoming one of the key drivers for our product roadmap – bringing exciting new ideas and market opportunities to the Product Management team
You excel at owning the configuration and setup effort with the support of Customer Success, Customer Support, and Technical Engineering. You’ll get brought back in whenever there is an opportunity for business expansion as product authority and strategic advisor
You’re adept at handling communication around feature requests and collaborating with the Product Management and Customer Success teams
You enjoy attending defined status meetings and customer check-ins once setup is complete
You’re always prepared to jump into ad hoc meetings and conversations as needed
You’re data savvy – you enjoy understanding the insights that data provides. Having familiarity with Power BI is a bonus!
You delight in answering inquiries and helping others learn. You’re the product expert and we all need your help and guidance!
You’ll escalate security issues raised by end users to the Platform team and senior tech leadership
Location:
We’re committed to our client’s needs and will only be inviting candidates to interview who closely align with the requirements above. All the best!
