Quality Specialist

Position: Quality Specialist

Location:

Job Id: 406

# of Openings: 0

Responsibilities:

• Conduct call and case audits for individual team members
• Provide feedback to individuals being audited
• Conduct program audits
• Conduct audits at the individual and process level
• Conduct adverse event audits as required at the program level
• Assist in implementing quality assurance for new programs
• Documentation creation and review
• Assists with CAPA investigations and root cause analysis
• Act as a Subject Matter Expert
• All other duties as assigned

This job might be for you if (must have requirements of the role):

• Detail oriented
• Ability to multitask effectively
• Maintain standards of honesty and integrity
• Ability to effectively collaborate
• Ability to act independently with sound business intelligence
• Take responsibility for performance
• Excellent written and oral communication skills
• Experience using Word and Excel
• Be adaptable and handle change with flexibility
• Be innovative and open to new ideas
• Achievement driven; constantly striving to improve or to meet a standard of excellence
• Align with the goals of the group or organization
• Ready to take initiative and act on opportunities
• Be optimistic and pursue goals persistently despite obstacles and setbacks
• Be service oriented and anticipate, recognize and meet needs of others, including patients and care partners
• Communicate clearly and send clear messages

Requirements:

• Bachelor’s Degree strongly preferred
• Previous quality control and assurance experience preferred
• Previous healthcare experience strongly preferred
• Client Audit experience a plus.
• Knowledge of the specialty drug product marketplace, health insurance claims processing, and commercialization of products and working with manufacturers is a plus
• Bi-lingual in English and Spanish or Chinese/Mandarin a plus
• Root cause analysis, CAPA, or nonconformity experience a plus
• Document Control experience a plus
• All employees working onsite in a PharmaCord facility are strongly encouraged to be vaccinated against COVID-19
• We are located in Jeffersonville, IN. You must be willing to work in this location; PharmaCord does reimburse for tolls if applicable, at the frequent user rate. This rate is applied after 40 trips per month (valued at $655.20 per year)

Physical Demands, Work Schedule & Environment:

• While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit, use hands to type, handle or feel; and reach with hands and arms. The ability to type 35 WPM with 97% accuracy is required.
• Specific vision abilities required by this job include close vision requirements due to computer work. Light to moderate lifting may be required.
• Regular, predictable attendance is required; including quarter-driven hours as business demands dictate.
• This is an office-based position, the ability to sit for extended periods of time is necessary.
• Although very minimal, flexibility to travel as needed is preferred.
• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.
• Due to investment in program specific training, candidates are expected to maintain role for a minimum of 1 year, especially within a client-facing role, prior to being considered eligible for lateral or promotion level move. PharmaCord is committed to creating a strong company culture that values collaboration, employee development, and promotion from within. Exceptions will be reviewed on a case-by-case basis to assess business need and service impact.

Once you land this position, you’ll get to enjoy:

• Company paid Short-term Disability (STD)
• Increased competitive 401(k) company match up to 4%
• Affordable Medical, Dental, and Vision benefits - PharmaCord covers 75% of Medical Premiums for our employees
• PharmaCord has not increased healthcare premiums in the past 4 years
• NEW! Concierge Medical Clinic free of cost for those enrolled in a PharmaCord medical plan (including dependents)
• Wellness discounts of up to $260 per year for participation in wellness program
• Annual HSA employer contribution
• Company paid and voluntary Life Insurance options
• Voluntary Life, AD&D and Long-Term Disability Insurances
• Paid Parental Leave of Absence
• Wellness and Employee Assistance Programs
• PTO benefits, flex days and paid holidays
• Employee Referral Program
• Ambassador Program
• Tuition reimbursement program up to $5,000 per year

• Competitive starting pay rates
• Yearly merit increases
• Toll reimbursement program (valued at $655.20 per year)
• This role may be eligible for a hybrid schedule (50% in office, 50% remote). To qualify for a hybrid schedule, you are required to work a minimum of 6 months on-site at our headquarters location. You must show you've successfully completed training, are in good performance and attendance standing, and are consistently meeting KPI's as outlined within the program business rules.
• Multiple shift options between 8 AM and 11 PM Monday - Friday

• Working for PharmaCord - voted Best Places to Work in Kentucky for 2019 and 2021
• Work for a company that values diversity and makes deliberate efforts to create in inclusive workplace
• Opportunities for advancement with a company that supports personal and professional growth
• PharmaCord has doubled in size over the last few years and expects to be over 1000 employees by the end of 2023 giving current employees first access to promotional opportunities
• A challenging, stimulating work environment that encourages new ideas
• Exposure to many learning and development opportunities
• Playing a crucial part in the lives of our patients, physicians, and pharmacies by enhancing the patient services experience
• Our new state of the art Headquarters building offering many amenities including collaborations spaces, outdoor dining, walking path, marketplace café, and more!

Any offer of employment is contingent on completion of a background check to company standard. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

At PharmaCord, we don’t just accept difference – we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community. PharmaCord is proud to be an equal opportunity employer.

In order to maintain a safe workplace for our team members, PharmaCord strongly recommends that all employees are vaccinated against COVID-19.

 PharmaCord is unable to sponsor employees at this time.

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