About Quint
Quint is the industry-leading provider of official ticket and hospitality packages to many of the world's most prominent sports and entertainment events. Based in Charlotte, North Carolina, with offices in six countries, Quint’s global footprint and proprietary technology platform continue to be the foundation of their exponential growth. Quint's innovative programs enable partnership properties to expand fan experiences and corporate client entertainment opportunities in a way that reflects the quality and prestige of those brands.
Quint has a portfolio of 15+ official property partnerships servicing over 90 events including Formula 1, NBA, Kentucky Derby, MotoGP, Chicago Bears, Green Bay Packers, NASCAR Chicago Experiences, Breeders Cup, Belmont Stakes and the NHL.The RoleQuint is looking for an Event Reconciliation Specialist to join our growing events team. The role will be responsible for supporting our inventory management team and event financial team with the final reconciliation process for hotels. Maintaining relationships with internal and external stakeholders to successfully close out event financials pertaining to guest stays.Must be detail oriented, forward thinking, fun, friendly, driven and thrive working in a fast-paced and collaborative environment.Responsibilities Client Relations
- Support relationships between Quint clients and/or potential clients and Hotel Partners.
- Identify client needs and provide exceptional customer service. (knowledge, empathy, active listening, customer focus.)
- Patience, Explain Next Steps, Sincerity, Follow Up (if needed).
- Support Quint - Rooms Division team managing client programs and/or events.
Event Reconciliation Responsibilities
- Work with our inventory management team to accurately gather information needed to compare against folios from hotels.
- Contact hotels at the end of an event to request room folios to verify information the hotel has is accurate with our information.
- Implement event close procedures for all existing events and new events for multiple teams.
- Work in conjunction with our event financials and accounting teams to ensure accuracy of event closing costs.
- Audit folio rates against our contracted rates to ensure all charges are accurate.
- Create invoices for client groups and track completed payments.
General Duties
- Find and create efficiencies in the reconciliation management process.
- Coordinate and manage adoption of Quint best practices.
- Communicate/report to the event financials/accounting team and liaise between internal teams.
- Additional tasks as assigned for support and close out of all Quint managed events.
- Daily, weekly, and monthly event reconciliation duties are required including close out of events by specified deadlines.
RequirementsEducation and Experience
- Proficient in Google applications, MS Word, Excel, and event management programs and CRM such as ARN, ZOHO, and Salesforce.
- Ability to make timely and sound decisions affecting the closing process of an event.
- Strong working knowledge of policies, procedures and practices used in hotels.
- Bachelor’s degree in related field; preferable emphasis in accounting or hospitality
- Three or more years of hotel meeting/event coordination or equivalent combination of education and experience.
Skills/Abilities
- Ability to effectively present information to clients, hotels, and company staff.
- Polished and articulate with strong interpersonal skills and mathematical aptitude.
- Possess excellent organizational skills with the ability to problem solve, prioritize, and work independently in a fast-paced unpredictable event environment with multiple clients/events at one time.
- Adhere to all Quint policies including, but not limited to reconciliation management and process procedures.
- Strong attention to detail.
- Exceptional organizational skills.
Physical
- Prolonged periods of sitting at a desk and working on a computer
- Must be able to lift up to 15 pounds
- Ability to work nights and weekends as needed.
