Position:
Associate Director, Patient Services
Location:
Jeffersonville, IN
Job Id:
607
# of Openings:
0
The Associate Director of Patient Services will be a participating member of the business development and operation groups with responsibility for development and implementation of PharmaCord service solutions. In this position, you will be responsible for the execution of the innovative products / programs that are built to demonstrate definitive value for our biopharma client and their stakeholders (patients, providers, sales team, market access team and others). You will participate in the delivery of solutions to clients and potential clients via presentations and proposals that clearly articulate the value proposition of the solution and why PharmaCord is most uniquely positioned to execute the solution.
The team member in this role will assure implementation and operation of PharmaCord solutions to assure that that they are executed in the manner intended and that an ongoing assessment of the solution continues throughout the program life cycle.
A typical day in the life of the Associate Director will include the following:
Responsibilities include, but are not limited to the following:
- Work with internal PharmaCord team and prospective clients to develop solutions addressing product/program unmet needs, demonstrating value for each
- Lead research around the product(s), competitors and current offerings (if existing product)
- Analyze the product needs and the client goals to develop a proposed solution for addressing needs with consideration to risks, opportunities and regulatory compliance – the solution should identify value for all client stakeholders (external and internal)
- Prepare presentation(s), proposal(s) or RFP responses in support of proposed solutions
- Actively participate in meetings with prospective clients
- Collaborate with Operations (Pharmacy and ComOps) to develop solutions and meaningful service levels (KPIs/SLAs) that measure the value of the solutions, the performance of PharmaCord and, as applicable, client ancillary providers
- Actively participate in the implementation of new clients and services to ensure that the contracted solution is implemented and delivered in accordance with PharmaCord’s transition guarantee
- Monitor client portfolio for assurance that PharmaCord’s solutions provide ongoing value to client, identifying opportunities to further enhance solutions as the product and service matures
- Evaluate operational processes for efficiencies, providing recommendations to continually leverage technology and people for increased effectiveness and value
This job might be for you if (must have requirements of the role):
The candidate must possess the following personal attributes:
- Direct oversight of service solutions including assessment, concept, launch, growth and sunset with measurable results
- Passion for taking on complex product solutions with multi-faceted competitive industry landscape
- Ability to effectively collaborate and influence customers
- Ability to drive a strategy based on competition, market dynamics and emerging technologies
- Shows innovative thinking and demonstrates confidence when recommending solutions that require taking educated and calculated risks to problem solve and deliver mutual wins
- Excellent written and oral communication skills
- Excellent organization, management and execution capabilities
- Ability to proactively monitor and adjust activities to respond to changing circumstances and priorities to meet goals.
- Ability to act independently with sound business intelligence and professional maturity; while working through others to accomplish goals.
- Ability to create consensus among cross-functional departments and bring closure to projects/initiatives
- Ability to cultivate relationships and capable of understanding and navigating complex, organizational structure.
- Strong leadership, coaching and people development skills
- Healthcare industry experience providing or managing product service solutions, biopharma specialty product experience a plus
Requirements:
- Bachelor’s degree is strongly preferred; Master’s degree is preferred
- Minimum 6 years of healthcare industry experience
- Knowledge of the specialty drug product marketplace, health insurance claims processing, and commercialization of products and working with manufacturers is a plus
- Previous personnel/team management experience is required, experience managing managers is a plus
- All employees working onsite in a PharmaCord facility are strongly encouraged to be vaccinated against COVID-19
- We are located in Jeffersonville, IN. You must be willing to work in this area; PharmaCord does reimburse for tolls if applicable, at the frequent user rate. This rate is applied after 40 trips per month (valued at $655.20 per year)
Physical Demands, Work Schedule & Environment:
- This is an office-based position, the ability to sit for extended periods of time is necessary
- While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Must be able to type 35 WPM with 97% accuracy.
- Although very minimal, flexibility to travel as needed is preferred.
- This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.
Once you land this position, you’ll get to enjoy:
Our Benefits & Perks
- Company paid Short-term Disability (STD)
- Increased competitive 401(k) company match up to 4%
- Affordable Medical, Dental, and Vision benefits - PharmaCord covers 75% of Medical Premiums for our employees
- PharmaCord has not increased healthcare premiums in the past 4 years
- NEW! Concierge Medical Clinic free of cost for those enrolled in a PharmaCord medical plan (including dependents)
- Wellness discounts of up to $260 per year for participation in wellness program
- Annual HSA employer contribution
- Company paid and voluntary Life Insurance options
- Voluntary Life, AD&D and Long-Term Disability Insurances
- Paid Parental Leave of Absence
- Wellness and Employee Assistance Programs
- PTO benefits, flex days and paid holidays
- Employee Referral Program
- Ambassador Program
- Tuition reimbursement program up to $5,000 per year
Competitive Compensation & Flexible Working
- Competitive starting pay rates
- Yearly merit increases
- Toll reimbursement program (valued at $655.20 per year)
A Career You'll Love
- Working for PharmaCord - voted Best Places to Work in Kentucky for 2019 and 2021
- Work for a company that values diversity and makes deliberate efforts to create in inclusive workplace
- Opportunities for advancement with a company that supports personal and professional growth
- PharmaCord has doubled in size over the last few years and expects to be over 1000 employees by the end of 2023 giving current employees first access to promotional opportunities
- A challenging, stimulating work environment that encourages new ideas
- Exposure to many learning and development opportunities
- Playing a crucial part in the lives of our patients, physicians, and pharmacies by enhancing the patient services experience
- Our new state of the art Headquarters building offering many amenities including collaborations spaces, outdoor dining, walking path, marketplace café, and more!
Any offer of employment is contingent on completion of a background check to company standard. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.At PharmaCord, we don’t just accept difference – we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community.
PharmaCord is proud to be an equal opportunity employer.In order to maintain a safe workplace for our team members, PharmaCord strongly recommends that all employees are vaccinated against COVID-19.PharmaCord is unable to sponsor employees at this time.
Want to learn more about us? Find us on LinkedIn, Glassdoor, Twitter & Facebook!
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