Position:
Commercial Insights Lead
Location:
Jeffersonville, IN
Job Id:
686
# of Openings:
0
Our Company:
PharmaCord is a leading provider in pharmaceutical patient support services. Our services are sponsored by our pharmaceutical company clients. Together, we are committed to compassionately providing patients with support services during their journey on therapy.
We deliver our services through our talented team of benefit specialists, nurses, pharmacists, case managers, pharmacy techs, program managers, and other incredibly talented team members who are supported by world-class proprietary technology systems developed internally by our team of engineers, system architects, coding professionals and data scientists.
We are PharmaCord, a purpose-driven organization on a rapid growth journey.
Our Team:
Our team is highly motivated and passionate about providing the highest quality customer support to our patients. We look for individuals interested in growing with our company and working in an exciting, open and collegial work environment. We seek problem solvers who are compassionate, have high integrity and demonstrate grit. Our colleagues are enthusiastic team members who love what they do and are passionate about making a difference through their work. We take initiative, exhibit pride in our accomplishments, and are trusted to work independently while collaborating to share ideas, support, and resources.
The Commercial Insights Lead responsibilities include, but are not limited to the following:
Operational Management
- Understands client objectives and incorporates into deliverable insights
- Provides analytical support of data interpretation and timely delivery to set of clients
- Proactively identifies opportunities for improvements in scope of service and/or efficiency in the delivery of service
- Evaluates data and provides actionable insights that drive the Program forward consistent with client objectives
Team selection, hiring, training and development
- Helps to identify talent for open positions including development of internal candidates to prepare for promotional opportunities
- Works proactively with leadership team and Human Resources to develop a steady pipeline of candidates
- Training, development and retention of team
Assists with client support and team oversight on:
- Production, review, and summary of client deliverables including quarterly business reviews
- Supports data quality processes, maintaining a streamlined approach to monitor and alert
- Leads team initiatives with goal of improvement
- Support ad hoc projects and tasks as needed
- Analytical support through the analysis and interpretation of data
- Analytical support for multiple projects simultaneously, establishes timelines, and coordinates with internal and external resources
- Advising cross-functional partners on key data/analytics enhancements to enable superior analytical capabilities
- Develop, extend, and improve analytics processes to ensure consistent delivery of actionable data and insights to key internal and external leaders
- Builds positive, long lasting, rapport with strategic clients
- Participates in strategic client meetings related to open case reports, training needs, complex account customizations and/or escalated issues
- Develops, prepares and analyzes reports for management review, and presents to various levels of management
- Provides industry or company knowledge and expertise as appropriate
- Finds creative and compelling ways to generate, present, and evangelize results and recommendations throughout the company, to help cultivate a highly informed and more effective organization.
- Identifies opportunities for improvement as it relates to exceeding key performance indicators and program enhancements, consulting with the PharmaCord leadership team as needed
- Facilitates KPI reporting
- Drives team initiatives to act as a Liaison between Operations and IT
- Works cross-functionally to achieve long term solutions to strategic client issues or requests
- Sometimes travels onsite to visit assigned strategic clients and partners
This job might be for you if (must have requirements of the role):
The candidate must possess the following personal attributes:
- Exceptional client service skills
- Ability to execute and prioritize a large number of tasks in a fast-paced environment.
- Strong sense of urgency
- Self-starter/critical thinker
- Self-accountable
- Professional, effective, and clear communication skills (written and oral)
- Strong conflict resolution skills
- Commitment to honesty and integrity
- Extreme multi-tasking skills
- Proficient computer skills
- Adaptability to change
- Personal initiative and commitment to team and organizational goals
- Ability to work effectively within a team
- Be a magnetic people leader, helping to manage and develop the team with the ability to customize coaching style to bring out their best
- A positive attitude!
Requirements:
- 4-year Bachelor's Degree required, Master’s degree in business or analytics preferred
- SQL experience a plus
- Technically savvy with excellent troubleshooting and analytical skills
- Proficient in Microsoft Office applications, specifically Excel, PowerPoint, and Word
- Experience working in healthcare is preferred
- Strong leadership, analytical, and communication skills, working with a variety of internal and external stakeholders to drive results
- Experience building and managing relationships, including interacting with all levels of management (both internally and client-facing)
- This is an office-based position, the ability to sit for extended periods of time is necessary
- Although very minimal, flexibility to travel as needed is preferred
- We are located in the River Ridge Commerce Center at 150 Hilton Drive, Jeffersonville, IN. You must be willing to work in this location; PharmaCord does reimburse for tolls if applicable.
Physical Demands & Work Environment:
- While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Must be able to type 35 WPM with 97% accuracy.
- Although very minimal, flexibility to travel as needed is preferred.
- This position requires ability to work a standard 8.5-hour standard shifts between our business operating hours of 8am - 8pm Monday through Friday. A shift will be assigned and may change depending on business need.
- This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.
- Due to investment in program specific training, candidates are expected to maintain role for a minimum of 6 months, or within a client-facing role, prior to being considered eligible for lateral or promotion level move. PharmaCord is committed to creating a strong company culture that values collaboration, employee development, and promotion from within. Exceptions will be reviewed on a case-by-case basis to assess business need and service impact.
Once you land this position, you’ll get to enjoy:
- Working for PharmaCord - voted Best Places to Work in Kentucky for 2019 and 2021
- Opportunities for advancement with a company that supports personal and professional growth
- A challenging, stimulating work environment that encourages new ideas
- Exposure to many learning and development opportunities
- Playing a crucial part in the lives of our patients, physicians, and pharmacies by enhancing the patient services experience
- Our new state of the art Headquarters building offering many amenities including collaboration spaces, outdoor dining, walking path, marketplace café, and more!
- Competitive compensation with merit increases
- Comprehensive benefits package including:
- Competitive 401(k) company match
- Affordable Medical, Dental, and Vision benefits - PharmaCord covers 75% of Medical Premiums for our employees
- Generous HSA employer contribution
- Company paid Life Insurance
- Voluntary Life and AD&D Insurance
- Short-term Disability (STD)
- Long-term Disability (LTD)
- Paid Parental Leave of Absence
- Wellness and Employee Assistance Programs
- PTO benefits and paid holidays
- Employee Referral Program
- Ambassador Program
- Tuition reimbursement program
- Toll reimbursement program
Any offer of employment is contingent on completion of a background check and drug screen to company standard. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.At PharmaCord, we don’t just accept difference – we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community.
PharmaCord is proud to be an equal opportunity employer.In order to maintain a safe workplace for our team members, PharmaCord strongly recommends that all employees are vaccinated against COVID-19. PharmaCord is unable to sponsor employees at this time.
Want to learn more about us? Find us on LinkedIn, Glassdoor, Twitter & Facebook!
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