Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
Senior Infrastructure Engineer (Platform Services)
We are actively seeking a Senior Infrastructure Engineer (Platform Services) to join our growing Cloud Operations team. The ideal candidate for this role will have a deep understanding of systems architecture and design, strong analytical and troubleshooting skills, and excellent communication skills.
Key Responsibilities:
- Perform high-level systems analysis, evaluation, design, deploying enterprise DNS, NTP, LDAP services.
- Build, manage and support operation services (DNS, NTP and LDAP) – high availability, secure, and scalable – production and lab infrastructure in company’s global data centers and public clouds.
- Monitor production and lab environments, troubleshoot alerts & incidents, detect and fix infrastructure problems.
- Working knowledge with Grafana, Prometheus, Syslog, and other observability tools.
- Python Development: Analysis, evaluation, design, deploying and support in Python to design, develop, and maintain efficient and reliable code.
- Automation: Ansible, AWX and HashiCorp vault to automate and streamline Infrastructure Platform services.
- Agile Development: Work within Agile practices/framework (Gitlab, Github) to ensure the timely and iterative delivery of high-quality software solutions.
- Understanding and Administration of Linux Operating Systems (Ubuntu, CentOS and Readhat)
- Understanding of Compute systems from Cisco and Hewlett-Packard
- Understanding of storage systems from in NAS and SAN environments. Pure, NetApp or Hewlett-Packard preferred.
- Understanding of OpenStack or VMWare virtual system.
- Understanding of IPv4 network protocol.
- Create/maintain documentation of the infrastructure and configurations (architecture diagrams, procedures, etc.) and provide training to relevant staff (within and outside the immediate team)
- Perform maintenance after hours and in change windows via CAB change process.
- Participate in on-call rotation as needed.
Requirements:
- 5+ years managing Linux operating systems.
- 5+ in managing global DNS, NTP and LDAP systems on Linux Operating Systems.
- 5+ years in Ansible, Python programing languages, PowerShell is a plus.
- Manage DNS on Infoblox, Bind9, Cloudflare, GCP and AWS systems.
- Manage Infoblox DDI eco system.
- Manage NTP on Microchip SyncServer systems.
- Managing OpenLDAP proxy systems.
- Managing shared storage systems (SAN/NAS).
- Strong experience supporting mission critical 24x7 customer facing production environments.
- Hands-on experience in designing, deploying and managing Cisco UCS infrastructure is a plus.
- Excellent communication skills in English – both verbal and written
- B.S. in Computer Science or equivalent experience
Benefits:
- Five9 Shares
- Bonus Scheme
- 10% Flex Benefits
- Meal Allowance
- Medical Insurance
- Life Insurance
- 25 day Annual Leave + Public Holidays
#LI-Hybrid#LI-ND1Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia. View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal. Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
