Position:
Patient Services - JumpStart Program (Remote Applicants)
Location:
Jeffersonville, IN
Job Id:
408
# of Openings:
0
Now hiring Students Interns and Recent Graduates to join our JumpStart Program as Patient Services Associates!
Patient Services Associates work in a dynamic and compassionate customer service role providing telephonic and web-based, where applicable, customer service support. The JumpStart program is designed to give talented individuals the opportunity learn the fundamentals of our industry while supporting our patient teams through re-enrollment season. After the program, they have the opportunity to interview for a full-time position in Spring/Summer 2024!
Our Company:
We are committed to a better patient experience while on therapy by providing support throughout their journey to health. We accomplish this through our world class technology and our talented team of benefit specialists, nurses, pharmacists, case managers, data scientists, pharmacy techs, program managers, and other incredibly talented team members. We are PharmaCord, a purpose-driven organization on a rapid growth journey. For additional information about our Company, visit our careers page at www.pharmacord.com/careers.Our Team: Our teams at PharmaCord are highly motivated and passionate for providing the highest quality customer support to our patients.
We look for individuals interested in growing with our company and working in an exciting, open and collegial work environment.
A day in the life of can include the following:
Benefit Verifications:
- Performing patient level benefits verifications as applicable for all major medical and pharmacy benefits plans.
- Completion of the template forms that provide patient level benefits Coverage Determination Summary.
- Coordination of prior authorizations based on payer guidelines and in compliance with law, regulation or guidance.
Patient Assistance:
- Review of patient assistance enrollment forms and any supporting documentation to assess patient eligibility for participation as per SOPs and program guidelines.
- Determination of patient’s eligibility based upon program criteria for qualification.
- Communicating the patient’s eligibility to the patient, healthcare provider, and/or consignment pharmacy.
- Answer and assist inbound callers through resolution utilizing answers to frequently asked questions or by warm transferring callers to other appropriate individuals.
Customer Service, Problem Solving, and more!
- Actively listen to each customer, assess needs, and respond with demonstrated patience and courtesy.
- Review and identification of information that is missing and/or incorrect within program service requests/program applications.
- Reporting of Adverse Events/ Product Complaint inquiries received in accordance with SOP and good manufacturer practices.
- Provides timely feedback to the company regarding service failures or customer concerns
- Effectively uses our internal technology platform, Lynk, to complete claims processing and keep workflows moving.
- Communicate with key medical practice accounts, sales representatives regarding the status of cases. Provide consultative services where issues arise on how obstacles can be overcome to get patient on paid therapy.
- Associates are expected to be patient focused and committed to providing the highest quality customer service all while maintaining a sense of compliance and commitment to abiding by company policies and procedures.
Requirements, Qualifications & Additional Information:
- Strongly prefer those in school working towards a Bachelor's Degree or recent college graduates
- Strongly prefer students or recent graduates that can work 30+ hours per week between the hours of 8AM - 11PM
- This is a temporary position with the opportunity to interview for full-time in Spring/Summer of 2024
- This is a position in professional healthcare services in an office based setting located in PharmaCord's Jeffersonville, IN office - some travel to these three offices for training may be necessary
- Remote opportunities may be available those who live in the Greater Louisville or Southern IN area
- All employees working onsite in a PharmaCord facility are strongly encouraged to be vaccinated against COVID-19
- Full-time opportunities are available in hybrid roles after the internship
- We are located in Jeffersonville, IN. You must be willing to work in this location; PharmaCord does reimburse for tolls if applicable, at the frequent user rate. This rate is applied after 40 trips per month (valued at $655.20 per year)
Physical Demands & Work Environment:
- Ability to sit for extended periods of time
- Ability to travel as needed
- While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit, use hands to type, handle or feel; and reach with hands and arms. Must be able to type 35 WPM with 97% accuracy.
- This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.
Once you land this position, you’ll get to enjoy:
Our Benefits & Perks
- Company paid Short-term Disability (STD)
- Increased competitive 401(k) company match up to 4%
- Affordable Medical, Dental, and Vision benefits - PharmaCord covers 75% of Medical Premiums for our employees
- PharmaCord has not increased healthcare premiums in the past 4 years
- NEW! Concierge Medical Clinic free of cost for those enrolled in a PharmaCord medical plan (including dependents)
- Wellness discounts of up to $260 per year for participation in wellness program
- Annual HSA employer contribution
- Company paid and voluntary Life Insurance options
- Voluntary Life, AD&D and Long-Term Disability Insurances
- Paid Parental Leave of Absence
- Wellness and Employee Assistance Programs
- PTO benefits, flex days and paid holidays
- Employee Referral Program
- Ambassador Program
- Tuition reimbursement program up to $5,000 per year
Competitive Compensation & Flexible Working
- Competitive starting pay rates
- Yearly merit increases
- Toll reimbursement program (valued at $655.20 per year)
- This role may be eligible for a hybrid schedule (50% in office, 50% remote). To qualify for a hybrid schedule, you are required to work a minimum of 6 months on-site at our headquarters location. You must show you've successfully completed training, are in good performance and attendance standing, and are consistently meeting KPI's as outlined within the program business rules.
- Multiple shift options between 8 AM and 11 PM Monday - Friday
A Career You'll Love
- Working for PharmaCord - voted Best Places to Work in Kentucky for 2019 and 2021
- Work for a company that values diversity and makes deliberate efforts to create in inclusive workplace
- Opportunities for advancement with a company that supports personal and professional growth
- PharmaCord has doubled in size over the last few years and expects to be over 1000 employees by the end of 2023 giving current employees first access to promotional opportunities
- A challenging, stimulating work environment that encourages new ideas
- Exposure to many learning and development opportunities
- Playing a crucial part in the lives of our patients, physicians, and pharmacies by enhancing the patient services experience
- Our new state of the art Headquarters building offering many amenities including collaborations spaces, outdoor dining, walking path, marketplace café, and more!
Any offer of employment is contingent on completion of a background check to company standard. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.At PharmaCord, we don’t just accept difference – we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community.
PharmaCord is proud to be an equal opportunity employer.In order to maintain a safe workplace for our team members, PharmaCord strongly recommends that all employees are vaccinated against COVID-19. PharmaCord is unable to sponsor employees at this time.
Want to learn more about us? Find us on LinkedIn, Glassdoor, Twitter & Facebook!
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