Position:
Pharmacy Operations Supervisor
Location:
Louisville, KY
Job Id:
682
# of Openings:
0
PharmaCord is seeking an exceptional Pharmacy Operations Supervisor who will provide in-depth knowledge of our client programs in a high-volume pharmacy environment by working directly with consumers, patients, healthcare providers, and client partners to achieve successful pharmacy operations. The Pharmacy Operations Supervisor is expected to be patient focused and committed to providing the highest quality customer service all while maintaining a sense of compliance and commitment to company policies and procedures.
A typical day in the life of a Pharmacy Operations Supervisor will include the following:
The responsibilities include, but are not limited to the following:
- Assist the Pharmacy Operations Team Leads to monitor daily activities of the pharmacy technicians so that they reflect a priority on the delivery of pharmaceutical products
- Assist the Pharmacy Manager with internal and external audits
- Develop, implement and monitor pharmacy technician training materials
- Supervise delivery staff and outside couriers as needed
- Maintain the pharmacy work area and receiving/shipping area in a professional and safe manner
- Assist with product purchasing, inventory and equipment management
- Observes legal and ethical guidelines for safeguarding the confidentiality of patient and proprietary PharmaCord information
- Adhere to appropriate safety and quality assurance practices
- Complies with state and federal laws up to and including OSHA, HIPAA, etc.
- Assist external and internal callers by actively listening to each caller, assess the situational needs, and respond with patience and courtesy
- Review and identification of information that is missing and/or incorrect within program service requests/program applications
- Provides timely feedback to the company regarding service failures or customer concerns
- Communicate with internal account contacts. Provide consultative services where issues arise on how obstacles can be overcome to ensure timely shipments
- Assist with team hiring, development and training
- Ensures daily program staffing levels are consistent with daily program needs
- Assist with team training to ensure proficiency in their roles
- Provides consistent, timely coaching and development for direct reports for a functional area
This job might be for you if (must have requirements of the role):
The candidate must possess the following personal attributes:
- Service minded; focus on recognizing and meeting the needs of others (especially patients and care partners)
- Ability to handle personal health information with confidentiality
- Commitment to honesty and integrity
- Professionalism and a strong sense of proper business and customer service etiquette
- Clear verbal and written communication skills
- Accountability for results
- Ability to plan and prioritize tasks and strong attention to detail
- Proficient emotional intelligence (ability to recognize emotions and their effects)
- Ability to manage disruptive impulses and handle potentially stressful customer interactions
- Proficient computer skills
- Adaptability to change
- Personal initiative and commitment to team and organizational goals
- Ability to work effectively within a team
- A positive attitude!
Requirements:
- At least 1 year of experience leading pharmacy and/or delivery operations preferred
- 2 years of experience in the health care industry required
- Possess Current KY Pharmacy Tech Registration
- Previous personnel/team management experience is required
- Bachelor’s degree preferred
- Retail, hospital or high-volume/mail-order pharmacy experience preferred
- National Pharmacy Tech Certification or the ability to obtain Certification within 90 days of hire (PTCB Certification preferred at time of application)
- High School diploma or equivalent is required
- Although very minimal, flexibility to travel as needed is preferred
- All employees working onsite in a PharmaCord facility are strongly encouraged to be vaccinated against COVID-19
- We are located at 11001 Bluegrass Parkway, Louisville, KY. You must be willing to work in this location; PharmaCord does reimburse for tolls if applicable, at the frequent user rate. This rate is applied after 40 trips per month (valued at $655.20 per year).
Physician Demands & Work Environment:
- While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms.
- Although very minimal, flexibility to travel as needed is preferred.
- This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.
- Ability to sit or stand for extended periods of time.
Once you land this position, you’ll get to enjoy:
Our Benefits & Perks
- Company paid Short-term Disability (STD)
- Increased competitive 401(k) company match up to 4%
- Affordable Medical, Dental, and Vision benefits - PharmaCord covers 75% of Medical Premiums for our employees
- PharmaCord has not increased healthcare premiums in the past 4 years
- Concierge Medical Clinic free of cost for those enrolled in a PharmaCord medical plan (including dependents)
- Wellness discounts of up to $260 per year for participation in wellness program
- Annual HSA employer contribution
- Company paid and voluntary Life Insurance options
- Voluntary Life, AD&D and Long-Term Disability Insurances
- Paid Parental Leave of Absence
- Wellness and Employee Assistance Programs
- PTO benefits, flex days and paid holidays
- Employee Referral Program
- Ambassador Program
- Tuition reimbursement program up to $5,000 per year
Competitive Compensation & Flexible Working
- Competitive starting pay rates
- Yearly merit increases
- Toll reimbursement program (valued at $624.00 per year)
A Career You'll Love
- Working for PharmaCord - voted Best Places to Work in Kentucky for 2019 and 2021
- Work for a company that values diversity and makes deliberate efforts to create in inclusive workplace
- Opportunities for advancement with a company that supports personal and professional growth
- A challenging, stimulating work environment that encourages new ideas
- Exposure to many learning and development opportunities
- Playing a crucial part in the lives of our patients, physicians, and pharmacies by enhancing the patient services experience
- Our new state of the art Headquarters building offering many amenities including collaborations spaces, outdoor dining, walking path, marketplace café, and more!
Any offer of employment is contingent on completion of a background check and drug screen to company standard. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.At PharmaCord, we don’t just accept difference – we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community.
PharmaCord is proud to be an equal opportunity employer.In order to maintain a safe workplace for our team members, PharmaCord strongly recommends that all employees are vaccinated against COVID-19. PharmaCord is unable to sponsor employees at this time.
Want to learn more about us? Find us on LinkedIn, Glassdoor, Twitter & Facebook!
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