Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
Key Responsibilities:
- Ensure consistent and reliable updates to Five9’s VoIP stack, emphasizing uptime.
- Deploy and manage software on Linux VMs across diverse environments including GCP, AWS, VMware, and OpenStack using tools like Terraform, Packer and Ansible.
- Deploy and manage containerized software running on Kubernetes.
- Design and improve existing CI/CD pipelines using GitLab.
- Define and implement VoIP oriented Service Level Indicators (SLIs) and Service Level Objectives (SLOs)
- Collaborate with development team to ensure smooth and consistent deployment of our voice platform.
- Quickly identify and address voice platform incidents, reducing downtime and ensuring a high quality of service.
- Do root cause analyses and solution implementations to prevent future incidents.
- Implement monitoring and alerting tools to ensure early detection of incidents.
- Develop and implement automation tools to reduce manual intervention in the deployment and maintenance processes.
- Participate in on-call rotation (8h shift, 7days a week, every 3-4 weeks)
Qualifications:
- BS in Engineering or Compute Science related discipline preferred.
- +5 years of Linux experience required.
- +5 years of Networking experience required.
- +3 years of Public Cloud experience (GCP, AWS) required.
- Proficiency in Ansible, Packer, Terraform, Kubernetes, GitLab pipelines or equivalent technologies required.
- Experience with scripting (bash, python, go, etc) required.
- Experience with observability tools and practices, including Telegraf, Grafana, and Prometheus preferred.
- Experience with database technologies such as MySQL preferred.
- Good understanding VoIP technology and experience with related applications such as Freeswitch, Asterisk or Kamailio preferred.
- Experience with ESXI, OpenStack or other private cloud technologies preferred.
This role is fully remote for candidates who reside at least 50 miles away from our San Francisco or San Ramon office locations. For candidates who reside within 50 miles of our San Francisco or San Ramon locations, this role will be Hybrid. Must be a U.S. Citizen residing in the United States#LI-Remote #LI-VC1As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location.
The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.Our total reward package also includes:
- Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
- Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
- Generous employee stock purchase plan.
- Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.
All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties. The US base salary range for this role is below. $114,600—$209,600 USDFive9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia. View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal. Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
