Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
Job Description:
Project Coordinator
The Project Coordinator is responsible for delivering CS Operations projects of varying size and complexity by working closely with the CS Operations Project Team. The Project Coordinator is responsible for coordinating, organizing and controlling project activities, under the direction of a CS Project Manager.
Responsibilities:
- Attend project meetings and assist with determination of project requirements
- Prepare project organization and communication charts
- Chair project meetings and distribute minutes to all project team members
- Track the progress and quality of work being performed by design disciplines/trades
- Use project scheduling and control tools to monitor projects plans and work hours
- Effectively and accurately communicate relevant project information to the project team
- Accomplishes project requirements by orienting, assigning, scheduling, and educating project team
- Facilitates and creates comprehensive training sessions, demos and materials along with managing the training project plan.
- Meets work standards by following production, productivity, quality and customer service standards; resolving operational problems; identifying work process improvements.
- Maintains project documentation in centralized repositories and appropriately communicates and distributes to prevalent audiences.
- Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value.
- Driving tasks to completion on time.
- And other duties/tasks as assigned by management.
Qualifications:
A candidate must have:
- B.S. Computer Science / Software Engineering / Business Management / General IT or related field
- 1 year of experience in project management / business analysis with software development projects, or relevant combination of education and experience.
- 1 year of experience in managing multiple large complex technical projects across multiple geographies.
- 2 years of experience working in customer service or support environment.
- 1 year demonstrated ability to work with application and infrastructure teams to create DR environments
Company Benefits
- Company stocks
- Annual merit increase based on performance
- 15% night shift differential pay
- Paid Leave with Cash Conversion
- HMO with free dependents
- Retirement Plan
- Life Insurance
- While on work from home setup: Internet and meal allowance are provided
- Employee Assistance Program for mental and social well-being
- Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th month pay, Solo parent leave, Special leave for women)
#LI-MB1
#LI-HybridFive9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia. View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal. Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
