About CommentSold
CommentSold is the North American leader in live selling technology (ranked by G2), having enabled over 7,000 small to mid-sized retailers with live-selling tools, generating over 166 million items sold with $3.8B+ in lifetime GMV. CommentSold’s technology continues to provide businesses and creators of all sizes with best-in-class solutions for delivering engaging live video commerce experiences across all of their sales channels simultaneously. CommentSold moved into direct-to-consumer commerce via the acquisition of assets of Popshoplive, a community-driven livestream shopping marketplace app at the intersection of social, e-commerce and entertainment.
In 2022, CommentSold debuted its lightweight video commerce plugin technology, Videeo, which gives any retailer or brand the ability to embed and go live with engaging, branded live video commerce experiences within days by easily integrating into an existing e-commerce stack.
In this role, you will
- Provide excellent customer support services to all staff. End-to-end ownership of staff IT issues, including troubleshooting, diagnosing, resolving, and documenting each request.
- Triage incoming IT requests and resolve or assign them to proper team members
- Resolve problems in alignment with established service level goals (SLAs) and SOPs
- Assist in maintaining an inventory of staff hardware and software
- Produce concise and detailed technical documentation, including updating existing documentation to ensure accuracy
- Image, setup, and deploy new computers via Hexnode and Jamf
- Administer accounts in Google Workspace and other applications and platforms
- Provide remote help desk / IT administration support
- Training CS staff on various software, hardware, and enterprise systems
- Resolve issues requiring quick and clear communications
- Assist in the shipping & receiving of IT products
- Assist users with software programs and adjusting settings on existing platforms
If you’re right for this role, you
- Ability to work until 3:30 AM IST
- 1+ years of experience in an IT Support or Help Desk environment
- 1+ years of experience servicing various Apple Mac laptops
- Some experience supporting IT systems and platforms in a Software as a Service (SaaS) environment supporting staff and their endpoints in a diverse and remote workforce.
- Start-up experience a plus
- A positive and "Work to Win" attitude
- Assist with onboarding and offboarding of CommentSold staff
- Commitment to staying current on technology and best practices
- Comfortable with written and verbal communication
- Ability to work with deadlines
- Knowledge of Mac OS and the Apple ecosystem.
- Some experience with the Google Workplace environment is a plus
- Knowledge of Zendesk ITSM tool a plus
- Experience with JAMF and Hexnode a plus
- Ability to set up, troubleshoot, and administrate a wide variety of applications.
- Excited about technology and its impact, keeping abreast of industry trends, and learning and adapting skill set quickly and accordingly
- Demonstrate a reliable and methodical approach to troubleshooting complex and complicated issues
- Excellent interpersonal and customer service skills, including solid voice, chat, and written communications
- Strong organizational and time management skills with exceptional attention to detail
- Experience, comfort, and/or adaptability in a fast-paced entrepreneurial environment
- Ability to work well in a team environment with a professional and positive attitude
- Demonstrate sound judgment, maturity, and the ability to handle sensitive and confidential information with discretion.
- Commitment to diversity and inclusion
We love our values
We’re building a community, our chosen circle, around a set of values that guide how we work and interact with the world around us. Our cultural norms at work can’t be turned off when the computer’s away -- we live these in every part of our lives. Our team isn’t for everyone, so if you’re right for it, the following values should resonate strongly with how you live your life.Deliver for our customer COMMUNITY: We are committed to making our customers successful.Do it as a TEAM: We actively listen to diverse perspectives and respond empathetically.Help each other GROW: We are willing to get uncomfortable for the sake of our growth.OWN it: We do our part to reach the team's shared goals and hold ourselves and others accountable.DRIVE forward: We are determined to innovate for impact.
