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Customer Service Representative

Texas Wood SupplyBrownsville, Texas, United StatesOnsite
This job is no longer open
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Accountabilities


  • Performing sales calls to customers on a regular basis.
  • Seeks out prospective client’s opportunities with new customers. 
  • Establishes and maintains customer relationships in order to grow profitable sales.
  • Ability to lift or carry work-related materials that frequently weigh up to 25 lbs. and that may occasionally weigh in excess of 25 lbs.
  • Comprehend and stay relevant on new products and trends in the industry.
  • Follow-up on all generated quotations to assure that the customer is being serviced.
  • Develops an effective and productive working relationship with other team members.
  • Execute sales efforts in an ethical and professional manner.
  • Provide order estimates, enter customer purchase orders and follow them through the invoicing process.
  • Manage open orders and notify customers of any delivery schedule changes.
  • Maintain and regulate inventory controls.
  • Receive and distribute merchandise for store transfers.
  • Customer engagement for a pleasant experience. 
  • Maintain and perform audit controls.
  • Set and maintain security standards. 
  • Perform other work-related duties as assigned.

We look for team members who embody the following values and characteristics:


  • Works with urgency and purpose to deliver quality products.
  • Thrives in an entrepreneurial environment; is comfortable with ambiguity and change. 
  • Seeks and responds well to feedback, which is shared often and freely across all levels of the organization. 
  • Works through silos and forges strong cross-departmental relationships in order to achieve outcomes. 
  • Believe in holding themselves to a high level of conduct and professionalism.

Supervisory Responsibilities (if applicable):

None
Requirements

Qualifications:


  • Education: High School Diploma or GED
  • Associate's degree in Business Administration or closely related field preferred. 
  • Experience: Sales experience preferred but not required
  • License or Certification: None

Physical Demands:


  • Be able to lift 25

Knowledge and Skills:


  • Must be able to read and write English.
  • Bilingual in English and Spanish
  • Basic computer and math skills required.

Compensation:


  • Compensation for this role is set at an hourly rate ranging between $14 - $15/hr

Salary Description$14- $15 hourly

This job is no longer open

Life at Texas Wood Supply

Texas Wood Supply was originally started by two brothers in 1979 as Valley Carpenters Inc. in Mission, Texas. It soon changed to South Texas Moulding Inc. and moved to the current headquarters location in Donna, Texas in 1984. The genesis of the company was the need for hardwood moulding in South Texas for the growing residential home market. South Texas Moudling was the only company running moulding at that time south of San Antonio. The company expanded in the '90s and early 2000s from 1 to 6 locations in Brownsville, Mission, Corpus Christi, Laredo, and now in Houston. Over 200 million lineal feet of moulding has been run since the start of the company with employees that have been with the company since the '80s and '90s. Texas Wood Supply is a small, regional, privately owned business that's expanded from a couple of brothers, one moulder & a simple rip saw to a regional, privately owned business with over 70 employees, 6 stores, high-speed moulders, state-of-the-art laser optimizing rip saws, CNC routers and shapers and hundreds of years of combined experience. We offer Lumber, custom mouldings, mouldings, cabinet supplies, interior doors, windows, wall coverings, manufactured cabinets, Plywood, stair parts, and millwork
Thrive Here & What We Value1. Entrepreneurial Environment2. Urgency and Purpose3. Professionalism4. Ambiguity and Change5. Feedback Responsiveness6. Strong Crossdepartmental Relationships7. High Standards of Conduct
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