About Energy CX:
Energy CX is the fastest-growing energy broker in the US, distinguished by our focus on helping businesses slash their energy expenses. What sets us apart is our suite of solutions, advanced analytics, and dedicated service, all aimed at delivering lower energy costs.
Why Energy CX?
- Recession proof industry
- Competitive salary
- Entrepreneurial and ambitious culture with a great team oriented environment
Title: Account Manager, Customer Success
Energy CX is rapidly growing its customer success team and is looking for professionals with a proven track record of success.
About this Job
We are looking for customer-facing individuals who will be responsible for renewing our existing customers and strengthening the relationship. Given that this is a growing team we are looking for an individual who is comfortable in a dynamic environment.The person for this job is a relationship builder and excellent communicator. Energy CX believes in obsessing over the customer experience. We are looking for people who understand the importance of this innately, and get excited about making customers happy.
Objectives of this Role
- Renew customer accounts (Increase net revenue, minimize churn)
- Provide customer deliverables to enhance informed decision making (Minimize turnaround times)
- Entertain clients through in-person events (Dinners, sporting events, etc.)
To be successful in this role you are:
- Eager to learn about a complex industry and new customer base (prior experience in the industry is a plus)
- Self-motivated, open to feedback and exceeds expectations
- Highly resourceful and ability to multitask
- Adaptable and open to change
Daily and Monthly Responsibilities
- Constant communication with customers
- Fulfill all client deliverables
- Being an energy expert to help advise clients accordingly
- Renew accounts
Skills & Qualifications
- 2+ years of professional customer success experience (salary depends on experience)
- Proven track record of success in their previous role
- Customer-centric mindset: prioritize customers, be proactive
- Communication skills: build relationships, listen actively, show empathy
ECX Benefits
PTO
- 15 days but highly flexible
- All major holidays
Insurance
- Health - We cover 50% of your monthly premium cost
- Dental - We cover 50% of your monthly premium cost
- Vision - We cover 50% of your monthly premium cost
- Basic Term Life & AD&D insurance policy- We cover 100%
401(K)
- Employer match 20% of total contribution on up to 5% of salary
Additional
- 5 work from home days quarterly
- Work from home Friday (in addition to the 5)
- Wednesday catered lunches
- Frequent company events
Energy CX Company Culture
Our culture is not for everyone. We believe in our team's personal growth. Everyone is provided with the resources to invest in themselves and realize their full potential. At Energy CX, we challenge one another to tackle complex challenges, work hard, innovate, and grow.
We have a shared and unique set of values
Customer Obsession
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Deep Desire to Delight the Customer
Continuous Growth
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Fail Forward
High Standards
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Raise The Bar
Bias for Action
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Don’t Talk, Do
Radical Honesty
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Share Your Thoughts
Effective Communication
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Be Clear & Concise
Prioritization
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Do What’s Important, Not Urgent
Long-Term Thinking
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Eat Your Vegetables
Resourcefulness
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Be Independent
Discipline
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Be Consistent
Focus
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Dive Deep
Pursuit of Fulfillment
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Be Your Best
Our culture rewards personal growth and performance. Therefore, we are seeking exceptional individuals to join our incredible culture.
