The Team & Role
As a Partnerships Reservation Concierge, you will be an integral part of our team, responsible for confirming reservations with key partnership concierge clients/restaurants. Your primary focus will be to make outbound calls to each restaurant location that has a reservation booked in our systems. This role offers an excellent opportunity to develop strong communication skills, gain valuable experience in client relations, and contribute to the overall success of our partnership.
This Partnerships Reservation Concierge will work 15-20 hrs/week at the following times:
- Monday - Friday: 2:00 PM - 5:30 PM PST
The Partnerships Team at SevenRooms is on a mission to redefine and reshape the hospitality industry for hotel & restaurant operators around the globe. Our Partnerships Team is focused on building a best-in-class partnership ecosystem to differentiate the SevenRooms offering and support our diverse client base. One of the most exciting qualities of the Partnerships Team is the role it plays working across teams and the opportunity to collaborate. This is a high-visibility role with the opportunity to work internally and externally to guide advancement and excitement for SevenRooms.
We are motivated by collaboration, creativity and preparation, as we approach every conversation with the intent of evaluating business impact and resourcing needed to deliver the perfect outcome. We are a growing group of individuals determined to be true and trusted partners within SevenRooms and with our ecosystem partners.
What You’ll Do
- Place high volume outbound calls to restaurant locations with reservations booked in our systems to confirm the reservation is populated in the restaurant’s database/reservation platform and venue is set to meet program expectations at the reservation level
- Engage with clients in a professional and courteous manner, addressing inquiries, resolving issues, and providing exceptional service to enhance customer satisfaction.
- Maintain accurate records of all communications, including call logs, customer details, and outcomes of interactions.
- Conduct follow-up calls, as needed, to ensure customer satisfaction, gather additional information, and provide updates on previous interactions.
- Collect feedback from clients regarding products, services, and overall experiences to understand venue level engagement with program
- Prepare regular reports summarizing call activities, outcomes, and trends for management review and strategic planning purposes.
Who You Are
- Strong verbal communication skills with the ability to articulate information clearly and effectively over the phone
- Customer-centric mindset with a genuine desire to assist clients and enhance their experience with our company
- Ability to accurately record information and maintain organized records of customer interactions
- Collaborative attitude with the ability to work effectively in a team-oriented environment
- Flexibility to adapt to changing priorities and thrive in a fast-paced work environment
- Proficiency with basic computer skills and familiarity with Google Sheets/Excel is preferred
- Prior experience in customer service or call center environments is a plus but not required
What We Offer
- Equitable compensation: Our compensation packages are based on external market data. At SevenRooms, you can expect to be paid well for your contributions towards transforming the hospitality industry.
- The pay range for this role is $28.00-$32.00 per hour with 15-20 hours per week expected. This is the range SevenRooms in good faith believes is the range of possible compensation for this role at the time of the posting. This range is only applicable for jobs to be performed remotely in any US state. Base pay offered may vary depending on, but not limited to education, experience, skills, geographic location, travel requirements, sales or revenue-based metrics, and business needs. This range may be modified in the future. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable.
About SevenRooms
SevenRooms is a guest experience and retention platform that helps hospitality operators create exceptional experiences that drive revenue and repeat business. Trusted by thousands of hospitality operators around the world, SevenRooms powers tens of millions of guest experiences each month across both on- and off-premises. From neighborhood restaurants and bars to international, multi-concept hospitality groups, SevenRooms is transforming the industry by empowering operators to take back control of their businesses to build direct guest relationships, deliver exceptional experiences and drive more visits and orders, more often.
The full suite of products includes reservation, waitlist and table management, online ordering, mobile order & pay, review aggregation, email marketing and marketing automation.Founded in 2011 and venture-backed by Amazon, Comcast Ventures and PSG, SevenRooms has dining, hotel F&B, nightlife and entertainment clients globally, including: Marriott International, MGM Resorts International, Mandarin Oriental Hotel Group, Wynn Resorts, Jumeirah Group, Hard Rock Hotels & Resorts, Wolfgang Puck, Michael Mina, Bloomin’ Brands, José Andrés Group, Union Square Hospitality Group, Australian Venue Company, The Wolseley Hospitality Group, Dishoom, Live Nation and Topgolf.
SevenRooms has been recognized as a top employer for its people-first approach by publications including:
- Inc. Best Workplaces (2023, 2022, 2020)
- Inc. 5000 (2023, 2022)
- Ragan’s Platinum HR Awards Finalist (2022)
- Built in Best Places to Work NYC (2023, 2022, 2021, 2020)
- Built in Best Place to Work NYC - Midsize Companies (2023, 2022)
- VentureFizz Unique PTO (2022)
- Forbes Best Startup Employers (2022)
SevenRooms is an equal opportunity workplace and an affirmative action employer. We welcome all qualified applicants regardless of race, color, ancestry, religion, sex (including pregnancy and related conditions), national origin, sexual orientation, age, marital status, disability (physical or mental), gender identity, gender expression, genetic information, veteran status, citizenship, immigration status, or any other classification, category or characteristic protected by applicable federal, state or local laws. We understand the importance of creating a more diverse and inclusive workplace and celebrate our employees for their differences.View our Prospective Employee Privacy Notice by visitinghttps://bit.ly/2P6ey4M#LI-Remote#BI-Remote
