As an Inside Sales Outbound Agent, you will play a pivotal role in providing exceptional service to our valued clients. Your responsibilities will include making follow-up calls, scheduling appointments for our Sales and Service teams, and successfully closing sales. Your keen attention to detail will be instrumental in accomplishing each task with excellence.
ESSENTIAL JOB FUNCTIONS
- Follow up with existing customers via telephone to ensure quality and finalize previously unsold proposals.
- Meet performance metrics and targets, such as number of customer interactions, touch to appointment set ratio and customer satisfaction scores.
- Maintain updated, accurate, and complete customer files.
- Exceed sales goals to drive the success of the organization.
- Provide support to other departments through various administrative tasks, such as taking meeting minutes, scheduling leads, and organizing annual maintenance activities.
- Create remarkable customer experiences that build long-lasting relationships.
- Demonstrate regular and reliable on-site attendance.
NECESSARY KNOWLEDGE, SKILLS, ABILITIES, AND OTHER CHARACTERISTICS
- Possess knowledge of customer service principles and practices.
- Exhibit proficiency in operating a personal computer and relevant programs.
- Demonstrate excellent verbal communication skills to engage effectively with customers.
- Ability to understand, speak, read, and write English proficiently.
- Skillfully handle a variety of tasks to maintain productivity and efficiency.
- Accurately perform data entry tasks to maintain organized records.
EDUCATION AND EXPERIENCE:
- High School Diploma or G.E.D. required.
- 1+ years of experience in sales or a related position or a combination of education and experience that demonstrates a proven track record in this field.
NOTICEThe statements herein are intended to describe the general nature and level of work being performed by employees assigned to this position. Such statements are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of this position. All employees are requested to follow any other job-related instructions and to perform any other job-related duties as requested by their supervisor. Employees may also be required to work in excess of normal working hours as workloads and seasonal activities necessitate.
This document is subject to change at any time without notice. As an Equal Opportunity Employer, we are committed to building a diverse organization.
