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Our Platform Services Department lies at the heart of what we do. From effectively demonstrating product features and understanding client pain points in the pre-sales phase, to completing solution implementation, this swift and decisive team strives to create a seamless experience for Bectran’s clients. You will be working on important aspects of SaaS Product Implementation, Product Management & Strategy and Technical/Business Support.
What You Will Do:
- Assist or lead ongoing customer implementations for Bectran platform.
- Assist in product growth by analyzing customer requirements and designing features/workflows.
- Prioritizing product roadmaps based on customer priorities and development lifecycles.
- Conduct product demos for prospective clients through online conferencing tools.
- Assist in customer support for existing customers, through phone, email or support tickets.
Requirements
What You Need to Be Successful:
- Bachelor's degree.
- 1-3 years of experience in a technical or business client-facing role (Preferred not required).
- Passion for application and product design.
- Affinity for understanding and explaining new software features.
- Track record of building lasting relationships with clients.
- Excellent communication skills.
Who We Are:
Since its inception in 2010, Bectran has pioneered cost-effective credit management and accounts receivable automation solutions for all sizes of organizations. Bectran’s SaaS solutions — credit, collections and accounts receivable — provide seamless user experiences across various industries and empower users with robust credit evaluation services, providing more oversight, control and efficiency to companies of all sizes. Our dedication to improving the efficiency of the order-to-cash cycle has helped companies cut down the time to process and approve credit by over 90% while significantly lowering the risk of default.
We are committed to helping businesses make the transition to powerful SaaS technology solutions that save you time and money.
What You’ll Love About Bectran:
- Developing strategic industry knowledge and driving your own success.
- Working with Fortune 500 companies to solve major industry problems.
- 100% company covered medical, dental and vision insurance.
- PTO and paid holidays.
- Company paid wellness and fitness programs.
- Relaxed, casual dress code.
As Bectran continues its rapid growth in the Fintech industry, we are seeking highly-talented and passionate individuals to join our dynamic Platform Services team. If you’re ready to be inspired, solve complex problems, unleash your talent and grow professionally, we want to hear from you!
