Systems Analyst (Hosting and Services Support)

At Summit, we're on the lookout for talent that doesn't just think "outside the box," but brings their own unique perspective to the table. With our relentless pursuit of excellence and curiosity, we lead innovation in our industry. We humanize technology by actively listening to our clients, crafting tailored proposals, and delivering on the promise of technology with precision and purpose.

Do:

• Respond to customer tickets within 20 minutes, diagnosing and resolving issues, and escalating complex cases as needed.
• Utilize virtualization tools (e.g., VMware, Hyper-V) to ensure optimal performance and stability of virtual environments.
• Maintain open communication by notifying team members when unavailable and collaborating to share insights and best practices.
• Engage in continuous learning through platforms like Udemy and stay updated on industry trends and technologies.
• Maintain a strong technical foundation in server administration, networking, and virtualization, including familiarity with Active Directory services, DNS Tools, and related protocols.
• Provide professional and friendly customer service on scheduled calls, maintaining a positive demeanor.
• Work effectively in a team environment and contribute to a supportive team culture.

Deliver:

• Achieve prompt and accurate resolution of customer tickets, ensuring minimal disruption to customers.
• Ensure high availability and reliability of virtual environments, optimizing performance and addressing technical challenges promptly.
• Maintain effective communication within the team, keeping members informed about availability and contributing to a positive collaborative environment.
• Demonstrate growth and improved performance through continuous learning, applying new knowledge and skills to enhance job performance.
• Utilize technical expertise to solve complex issues and support system stability, efficiently using tools and protocols to maintain system integrity.
• Deliver high customer satisfaction with effective and professional support, fostering positive customer relationships through excellent service delivery.
• Contribute to team success by supporting colleagues, sharing knowledge, and helping maintain a positive team environment.

I'm interested...is this the job for me? We are looking for:

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience) is preferred, but not required.
• Proven experience in systems administration, server support, or related roles.
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal abilities.
• Customer-centric mindset and commitment to service excellence.

Bonus Points:

• Relevant certifications (e.g., CompTIA A+, Net+, Server+, and Security+, Microsoft MCSA, MCSE, VMware VCP).
• Familiarity with ITIL principles.

At Summit, our culture and core values are important to us. As a diverse team of passionate pathfinders, we deliver on the promise of technology. If this sparks your interest, we'd love to chat with you!

• Empower our people
• Constant elevation
• Customer first
• Focus on outcomes
• Embrace curiosity

Benefits:

Summit’s total benefit package is highly competitive, designed to support your success at work, at home, and at play – and includes, Flexible Time Off, 401k with an employer match, free employee collocation and cloud account, Life Insurance/Long Term Disability, Health Insurance, Vision Insurance, Dental Insurance, and a fun and casual work environment. Your recruiter will be happy to discuss all that Summit has to offer!