Description
Protera Technologies is looking to recruit English speaking technology professionals for its 24 x 7 x 365 service center operation.
Ιnfo Role:
IT Service Desk Agent
Location:
Athens
About the Protera:
Protera Technologies (www.protera.com) is an SAP Certified, Global Total IT Outsourcing Provider for SAP-centric organizations founded in the mid-1990s. We have been the SAP on cloud pioneer ever since running the world's first SAP production instance on public cloud. Today, we run thousands of instances of SAP+ and related IT applications on Microsoft Azure and Amazon Web Services (AWS). Protera designs and deploys scalable architectures built using world-class infrastructure.
Our Culture
At Protera, we constantly strive to maintain an environment of authenticity where every individual feels welcome, no matter their personal or professional backgrounds. We prioritize a culture rooted in collaboration, growth, and mobility. We look for people that value meaningful and impactful interactions with their personal and professional communities. We believe that great teammates have a curiosity to learn, grow, support, and to make one another better. We’re a fun group, finding various ways of celebration that has contributed to our 25 years of success in cloud technology management.
Requirements
Duties
- Effectively manage the full lifecycle of incidents and service requests received from internal and external customers.
- Answer inbound customer service calls and emails. Maintain high quality of communication with customers in all channels.
- Coordinate incident investigation, analysis and closure by escalating to appropriate L1, L2 & L3 support teams.
- Adhere to all policies and procedures of the Service Desk which operates 24/7 (shift work)
Must Have
- University Degree or Technical/Vocational Certification in Computing, Electronics, or related IT field
- Good communication skills verbal & written in English. To be able to communicate with IT teams and departments, end users and internal customers.
- Possess keen attention to detail.
- Ability to multitask, prioritize and work independently.
- Problem solving and troubleshooting skills.
- Working a shift schedule.
- Willing to commit and grow.
- Fulfilled military service (if relevant).
Nice to Have
- Microsoft Office knowledge (Word, PowerPoint, Excel, and Outlook)
- Analytical skills
- SAP familiarity desirable
- Linux basic knowledge
- DB administration/understanding
- Understanding of ITSM tools and ITIL best practices
- Understanding in areas such as Networking or System Administration, Databases or Application Support desirable
- Additional foreign languages will be considered a plus.
IMPORTANT NOTE: You are kindly requested to submit your CV in English only.
Benefits
- Competitive wages and stability
- Private health insurance
- Growth opportunity and quick advancement based on performance
- Employee appreciation programs
- International and multicultural environment
- Welcoming and friendly work environment within young team
- Offices next to metro station
- Continuous training and opportunity for career development using cutting edge Cloud Technology & Certifications
