Director of Customer Experience
GrowthLoop is the leading
Composable Customer Data Platform (Composable CDP) that empowers marketers at companies like Indeed, Google, and the Boston Red Sox to build audience segments, cross-channel journeys, and measure results directly on their Data Cloud. GrowthLoop’s new Generative Marketing capabilities combine customer data in the Data Cloud and channel mix with your objectives to suggest intelligent and performant new audience suggestions, helping marketing teams discover breakthrough campaigns. Companies that invest in GrowthLoop remove the bottleneck that slows down campaign performance and see higher marketing ROI.We are high-growth and profitable, which provides us with the strongest foundation for growth in today’s macroeconomic environment.
Our Mission
Unlock the value of your data to make it drive massive, positive, real-world impact.https://www.growthloop.com/post/the-modern-customer-data-stack
How We Work
- We bring a Learner’s mindest to everything we do.
- We encourage the exploration of new technologies and ownership to drive them.
- We believe in the power of collaboration, innovation, and gratitude.
- Our love for our customers drives us to go the extra mile and build the best products for them.
- We ship with urgency and extreme ownership.
- Our culture and people are our greatest strength.
About the Role
GrowthLoop is seeking a strategic, results-driven Director of Customer Experience to lead a team of Solutions Architects in building bespoke marketing data strategies and products for our largest clients.The ideal candidate will excel at data-driven story-telling, consultative selling, and understanding the nuances of the client’s business. You will contribute expertise and leadership at the intersection of account strategy, customer success, and product. This role will account for all business activities, lead team development, drive account expansion and retention, build client relationships, and meet overall growth objectives.
Responsibilities
- Lead account strategy for our largest Enterprise client, developing business opportunities to drive retention and revenue growth.
- Build relationships with executive-level stakeholders, utilizing a consultative approach to understand client needs and provide tailored solutions that drive value.
- Develop and sustain a strategic roadmap that clearly defines and communicates long-term value propositions and key benefit milestones for the client.
- Oversee daily operations for a broader book of business, managing the team handling the customer lifecycle from contract signature through renewal.
- Organize cross-functional teams and resources, across analytics, product, and engineering, to deliver on customer-facing products and services.
- Lead, mentor, and inspire a high-performing customer team, fostering a culture of learning, collaboration, innovation, and excellence.
- Scale organizational effectiveness through implementing and/or enforcing meaningful policies, procedures, standards, specifications, guidelines, and enablement programs.
Qualifications
- Extensive experience leading strategy for Fortune 100 accounts, with a focus on marketing, marketing technology, or data engagements. Experience with Large Enterprise clients in the technology vertical is strongly preferred.
- Experience with customer onboarding/implementation, within a SaaS environment.
- Experience leading cross-functional projects, across product, engineering, data, and customer success.
- Strong leadership and culture-building skills, with experience leading, developing, and coaching high-performing customer teams.
- Strong understanding of the MarTech landscape, Data Warehouses like BigQuery and Snowflake, and Digital Marketing is a big plus.
The estimated base salary is $140,000 - $160,000 USD. The total compensation for this role will also include a significant variable component, in addition to company equity. Final base salary decisions will be based on a variety of non-discriminatory factors, such as the individual’s performance, experience and qualifications.
Benefits to joining our team
Meritocracy
- Spot bonuses for major milestones
- Promotion from within the team for key leadership roles
Platinum Benefits
- Platinum Health Insurance with Aetna paid by the Company
- 401(k) Program with Generous Company Match
- Flexible PTO and WFH Policies
Learn and Grow
- Quarterly Hackathons to focus on team passion projects
- Education Stipend towards your professional development
- Learners’ mindset culture
GrowthLoop is an Equal Opportunity Employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
