Description
Job reference code: PRO137
Position name: Senior SAP Technology Specialist
Shifts : 6pm - 3am (IST)
Location: Remote, India
About Protera:
Protera Technologies, Inc., a global Total IT Outsourcing Services Provider for SAP-centric organizations, was formed in the mid-90s to provide comprehensive end-to-end IT solutions for customers with SAP in the core of their IT resources. Protera Technologies has capitalized on its unbeatable experiences with SAP to evolve into a pioneer of end-to-end total IT Outsourcing global solutions that cover all IT needs of an organization. Protera Technologies is a global SAP partner certified in Hosting, Cloud, Application management, Global Outsourcing, and SAP HANA Operation Services on in private cloud or various public cloud platforms like AWS and Microsoft Azure.
Vision:
Protera envisages to be the premier on-demand operational platform supporting all IT needs for SAP centric organizations.
Mission:
The company aims to deliver the best forward-thinking ITO Services Platform empowering organizations to leverage IT to drive business growth and efficiency gains.
Values:
- Impact: Create intentional and meaningful interactions to improve, innovate and inspire
- Curiosity: Stay curious about the evolution and journey of each other.
- Authenticity: High integrity individuals working together for the greater good.
- Celebration: Of our work, our people, our clients, our traditions, and our communities.
Requirement :
- 10 to 12 years or higher of strong technical experience in SAP Technical architecture including Public cloud.
- SAP Managed Services - technical account management.
- Operational expertise to run SAP on Cloud Platform.
- SAP Technical Landscape ownership.
- SAP System Admin, NW Admin, Basis Administration.
- SAP Basis Projects delivery
- Customer Management
Responsibilities
- Multiple customer system landscape owner and customer focal point
- Delivery Planning using global delivery teams/Architecting/solutioning SAP technical migration, upgrade, implementation projects and steady state support models
- Trusted customer adviser for an optimal and efficient SAP migrations, implementations, and operations on Public/Private Cloud Platforms (AWS, Azure, GCP, etc.)
- SAP Business Suite Products, S/4, C/4, BW/4 HANA Implementation Ability to manage deployment Plan, Installation, Post-Installation, Client Copies, System release support and Co-ordination with Functional team, Hyper Care support, Transport Setup, Performance optimization, Unit Test & Integration test support
- Basis delivery for S/4, C/4, BW/4 HANA Conversion/Upgrade, Migration and OS/DB Conversion Projects
- Basis/DBA level support for HANA DB- Administration & Operations - (All scenarios) Implementation, Upgrade, Administration, Operations, Performance management and support
- S/4 HANA and Fiori Implementation and Operational & management Support
- OS/DB/Platform/Cloud Migrations (required experience of at least 2 to 3 projects)
- SAP BSoH, SAP Business Suite - ERP/SRM/CRM/PLM/APO NetWeaver Stack /AS-Java Administration, Technical upgrades and operational support expertise (Performance management, printers, SMTP, client/system refreshes, all other basis tasks)
- NetWeaver Stack AS ABAP/BW/BI/PI/EP/GRC/AS-Java Administration, Technical upgrades and operational support expertise
- Basic knowledge of Solution Manager for troubleshooting alerts and setup issues.
- BOBJ BI Platform/Data Services Basis Administration, Upgrades and Support.
- All non-HANA DB (Oracle/MSSQL/DB2/Sybase/MaxDB) Administration, Operations and support Must have at least 2 non-HANA DB exposure.
- Ability to provide Implementation consulting for Single Sign On for SAP landscapes including HANA, BOBJ
- SAP Security (Basic knowledge and understanding)
- Mentor and support other colleagues and L2 team for L3 Basis delivery
- Basic knowledge on SAP Cloud Platform tools, SAP Cloud Connector etc.
Requirements
MUST HAVE:
- Ability to negotiate and communicate with other support partners like SAP and Functional partners
- Strong presentation/communication/facilitation skills (oral and written)
- Must be well organized, detail oriented and capable of juggling numerous priorities
- Works well with teams or in a team environment, with the ability to work independently.
- Primary contact for all customer communications for Managed services
- Overall responsible for managed services SLAs like availability (proactive monitoring), Incident resolutions as per Protera SLAs, System recoverability (100%) - Backups & DR
- Manage maintenance related changes and negotiate service windows with customer as per Protera resources availability
- Prepare and manage customer specific technical procedures
- Prepare and present Protera standard Monthly reports with interactive discussions and detailed analysis on important KPI / Exceptions
- Organize and drive ad-hoc customer meetings for managed services delivery
- Constantly improve, continuous education and keeping up-to-date with the rapidly evolving SAP industry.
- Ability to participate in projects across various teams, cultures, geographies and time zones
- Ability to handle multiple tasks simultaneously.
- Innovative problem solving & analytical skills.
Other Qualification:
- Bachelors degree in an IT-related field or higher
- Excellent communication skills (English - verbal and written).
- SAP certifications in SAP Basis/ NetWeaver/SAP HANA/SAP S/4 HANA administration or Migrations are desirable.
- Experience with SAP Managed services on Cloud platform is desirable.
Benefits
- Work from Home set-up
- Comprehensive medical benefits
- Gratuity, PF, EPS and Bonus, NPS
- Shift Allowances
- On-call Allowance
- Health and wellness Allowances
- Learning and Development Allowances
- No question asked certification policy.
- Certification Bounty Bonus
