We are looking for a Customer Implementation Consultant to join our Team!
- Are you passionate about understanding a client’s business need and translating these into technical requirements?
- We are looking for someone who is highly driven, determined,and self-motivatedto join our Customer Implementation team!
Who We Are:
At Evotix, we use our 25+ years’ experience to create dynamic EHS and sustainability solutions that empower our customers to protect people’s lives, communities, and the planet. Based in Chicago, London and Perth, we develop technologies that transform management of the world’s most critical EHS and sustainability challenges.Our commitment to mobile first, human-centric design is what sets us apart. We bridge the gap between people and technology with functional, intuitive software and a team that’s focused on mutual success.
Whether you prefer a ready-to-use solution or one tailored specifically to your business, our approach helps you transform your health, safety, training and sustainability management. Our EHS technology experts work closely with you to ensure fast initial deployment, with long term success. At Evotix we are a strong team with a powerful ethos and big ambitions. People join us because they are up for a challenge and want to make a difference – sharing a passion for our mission and a focus on “getting it done”.We’re informal and open, whether we’re sharing ideas on the office floor or jokes at regular team-bonding events. We proudly promote diversity, as one of the few tech businesses that isn’t disproportionately male dominated. We’re unconventional – we embrace bold thinking, new perspectives and curiosity. We’re radically candid – we regularly give and embrace feedback so we can take a step forward each month, together.
Think you’re a fit for Evotix?
The primary objectives and responsibilities of a Customer Implementation Consultant includes:
- Work within Implementation and Managed Services team to deliver solutions configured with Evotix software that meet or exceed client expectations;
- Actively participate in requirement gathering sessions with clients to ensure the best outcome for the client is met along with working to the strength of the Evotix software;
- Collaborate with customers to define the optimal configurations based on requirements, challenging assumptions, recommending potential solutions and probing for further detail where appropriate;
- Support the Help Desk team as required to quickly and accurately determine the likely cause of configuration or software issues and provide a suitable solution to the identified issues;
- Configure solutions using Evotix software to suit client specific business process needs and undertake unit testing of all configurations and technical work completed;
- Manage projects to ensure outstanding client actions are regularly chased so not to delay the delivery of project milestones;
- Develop and maintain a strong implementation control, i.e., project plans, meeting notes, actions, risk and issue logs, etc;
- Play an active role in your ‘customer success squad’ collaborating on tasks with your fellow squad members;
- Spot opportunities where customers require additional configuration services or training, or where they may benefit from additional functionality.
What you’ll bring to the table:
- Proven experience in a customer implementation role delivering software solutions to enterprise clients is critical to success, especially leading the implementation of software solutions including requirement gathering, configuration, and migration;
- Previous experience in writing and executing test plans and test scripts;
- Experience with report building on relationship database, including configuring and maintaining complet SQL scripts, as well as developing reports and dashboards (using Pentaho or similar tools);
- A strong understanding of software implementation methodologies and an ability to interpret client needs;
- Able to communicate technical concepts clearly and effectively to business users;
- Strong project management skills with a proven ability to manage multiple projects;
- Develop detailed work plans for the installation and/or configuration of web applications;
- Provide accurate estimations of the amount of effort required to complete a given task, within a 10% margin of error;
- Passion for EHS, its impact on our customers, their customers, and the world – creative and willing to push the envelope;
- A bias toward working in a fast-paced environment that requires strong collaboration and time management;
- Demonstrated ability to listen carefully to truly understand client needs and concerns.
What we can't live without:
- A self-directed, rapid learner with high drive and determination;
- Collaborative – maintains strong internal relationships and acts as a critical linkage between stakeholders and technical teams;
- Degree qualified (preferred), with a preference for a background in IT or computer science;
- Strong communicator and influencer – both written and verbal;
- Detail-oriented – maintains insight into technical features and capabilities of the product;
- Highly determined with a positive attitude!
Why you should apply to Evotix:
At Evotix, we are all pioneers, leading the charge in transforming health and safety. By joining us, YOU can make a difference.Work perks include:
- Competitive base salary;
- Quarterly company performance bonus;
- Birthdays off;
- Unlimited annual leave;
- Private Medical Insurance;
- Quarterly wellness days;
- Employee Assistance Program.
Wanna be a superhero? Put on your cape and join us!
