About the role:
Are you a customer-focused salesperson who wants to work at one of Seattle’s most successful startups? OfferUp seeks an Account Manager who is passionate about building relationships and connecting people through shared value and positive experiences. In this role, you will be the primary point of contact, focusing on building long-term relationships with businesses in our OfferUp Business Program. You must be highly motivated and have a history of success in delighting your customers, taking a consultative approach to problem-solving, and creating opportunities.
Here’s more of what you will get to do:
- Be the primary point of contact and build long-term relationships with Businesses in our OfferUp Business Program
- Ensure timely and successful delivery of our solutions according to business needs and objectives
- Responsible for keeping current businesses satisfied and delivering exceptional client service on a day-to-day basis
- Focus on identifying and closing upsell opportunities and retaining existing business
- Lead, track, and report on all customer activities and results in our CRM (Salesforce.com)
- Consulting, analyzing data, trends, and reports to consult with clients regarding their performance
- Outreach of 30-40 client calls per day
- Achieve upsell goals by educating customers on the value of our Program and Services
- Coaching clients on how to utilize our products best and train them with new features/product
You’ll thrive in this role if you have:
- 2-5 years of proven Account Management, Customer Support, Vendor Management, Customer Success, New Business Development, or other relevant experience
- Track record of exceeding new business or upsell targets for 2-5 years
- Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization
- Managing a large book of business - 150-200 accounts
- Experience in delivering client-focused solutions based on customer needs
- Experience in Microsoft Office Suite, Google Apps, Salesforce, Excel, Google Applications, and other reporting tools, including B.I. Tools, Tableau.
- You have exceptional written and verbal skills and can craft and articulate messages with a clear vision and assess clients' real needs from their preferences
- You’re organized, dependable, and detail-oriented, with the ability to work independently, create your own deadlines, and use your bias to accomplish them
- You’re a people person who thrives off making customers happy, and you have 2-5 years of proven Account Management, Customer Support, Vendor Management, Customer Success, New Business Development, or relevant experience
- Metrics Driven: You’re process and metrics-driven with a track record of exceeding new business and upselling opportunities
- You’re comfortable in a fast-paced environment and have a sense of humor and a can-do attitude that can infectiously and positively add to OfferUp’s culture
- This position requires travel to Washington state (if remote) 2 to 3 times a year. If you are in Washington State, you will be required to come into the office approximately five times per quarter.
Compensation Range: Base salary - $75k-$90k per year -
The role does not have a commission target.
OfferUp offers a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. Individual salaries within our ranges are determined through a variety of factors including, but not limited to education, experience, knowledge, skills, and geography. All roles will receive equity in OfferUp as part of their compensation, the amount of equity varying depending on the individual’s level and experience. In addition to our compensation package, this role is eligible to enroll in health insurance, healthcare savings and spending accounts, retirement savings benefits (401(k) plan with match), basic and voluntary life insurance, disability benefits, and paid time off for sick leave, family and/or medical leave, vacation, and 12 company holidays.
Non-exempt employees: In regard to vacation time, full-time, non-exempt employees will receive 160 hours of paid vacation per year (pro-rated if they start a date other than January 1). Each year, full-time, non-exempt employees may carry over a balance of 40 hours of vacation time to the following year. In regard to sick time, all full-time employees (exempt and non-exempt) will be granted 12 days (96 hours) of sick time per year (pro-rated if they start a date other than January 1). Your recruiter can share more details about specific benefits during the interview process.
About OfferUp:
OfferUp is the largest mobile marketplace for local buyers and sellers in the U.S. We are changing the way people buy and sell in their communities by providing a uniquely simple and trusted experience on our iOS and Android apps. Our goal is to be the platform of choice for local commerce by connecting buyers and sellers through an interface that makes selling an item as easy as snapping a picture from a mobile device. OfferUp was founded in 2011 and has grown to serve local markets across the U.S.
with more than 1 in 5 adults using OfferUp in 2022.
More About OfferUp At a Glance
- Top 10 Shopping app in the App Store and Google Play Store for three years
- 15%+ of adults in several markets use OfferUp every month (LA, Miami, Phoenix, Seattle, Las Vegas, Riverside, Orlando)
- OfferUp works directly with nearly 2000 US law enforcement agencies to build trust in local communities
OfferUp is changing the way people buy and sell locally, and we’ve built a dynamic team to do it. To learn more about what it’s like to work at OfferUp, check out our blog: https://blog.offerup.comOfferUp provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, OfferUp complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training.OfferUp expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of OfferUp’s employees to perform their job duties may result in discipline up to and including discharge.
