TRM is on a mission to build a safer financial system for billions of people. We deliver a blockchain intelligence data platform to financial institutions, crypto companies, and governments to fight cryptocurrency fraud and financial crime. We consider our business — and our profit — as a way to move towards our mission sustainably and at scale.
The Deployment Strategist team at TRM Labs is dedicated to fostering strong relationships with our customers and ensuring they achieve their desired outcomes with our solutions. As a Deployment Strategist at TRM Labs, you will enhance customer success by acting as trusted advisor to customers as they implement our tool within their environment. This includes providing product training, answering advanced product questions, ensuring high customer satisfaction, feedback loops, and reference-ability.
The impact you will have here:
- Act as trusted advisor, assisting customers in maximizing the effectiveness of our tool within their specific roles.
- Confidently explain complex product and technical questions, helping customers understand data and investigations across our platform.
- Build and deliver demos to new and existing customers.
- Conduct training sessions to ensure the product is meeting customer needs.
- Be the "Voice of the Customer", and provide feedback to the product and engineering teams.
- Ensure high customer satisfaction and reference-ability.
- Monitor customer usage, detect meaningful trends, and execute strategically on those trends
- Identify customer churn and mitigate effectively.
- Establish a regular cadence with customers that will allow you to understand customer goals and proactively solve problems.
What we’re looking for:
- 5+ years of work experience, ideally with a mixture of Private Sector and Public Sector (ex. Law Enforcement) experience.
- Practical experience with virtual currencies and blockchain analysis, ideally in an investigative capacity; excitement to learn about these topics is essential.
- Experience structuring problems and identifying the most critical issues to prioritize.
- Exceptional and consistent attention to detail.
- Ability to communicate complex ideas effectively for technical and non-technical audiences, both verbally and in writing.
- Comfort operating in a fast-paced environment where priorities can change quickly.
- Ability to work collaboratively in a cross-functional environment.
- Must be based in the DACH region and must be fluent in English and German.
Life at TRM Labs
Our Principles
TRM's culture is shaped by how we make decisions, how we execute, and how we treat each other
- Impact-Oriented Trailblazer: We put customers first, driving for speed, focus, and adaptability.
- Master Craftsperson: We prioritize speed, high standards, and distributed ownership.
- Inspiring Colleague: We value humility, candor, and a one-team mindset.
Build a Career
Joining TRM means being part of a mission-driven team comprised of industry leaders. At TRM, you'll experience:
- Purpose: Have a real-world impact, from disrupting terrorist networks to returning stolen funds.
- Growth: Professional advancement opportunities through clearly defined career pathways and biannual performance reviews.
- Ownership: Take pride in your work. Have a large breadth and scope of contributions and impact.
Work Environment
- Remote First: Our headquarters is online but we highly value in-person interactions, organizing regular meetups and offsites for team building.
- Async Communication: Clear communication is key in our decentralized setup. We use tools such as Slack, Notion, and Loom, to promote transparency and efficiency.
- High Ownership: Small teams drive big goals at TRM with ownership, responsibility, and a direct impact. There's no strict clocking in or out. Team members are trusted to balance personal schedules with team needs.
- TRM Speed: We move “surprisingly fast” while maintaining a high bar in service of our customers and mission. This can feel both intense and rewarding. Our unique approach emphasizes quick wins, rapid iterations, and constant feedback.
- Diversity and Inclusion: Diversity at TRM encompasses backgrounds, experiences, and perspectives. Every day is an opportunity to learn from a colleague, whether they're a law enforcement expert or a tech pioneer.
- Annual Company Offsite: Once a year, TRMers come together from around the world to attend a 1-week mandatory company offsite. This is designed to foster in-person relationships, creativity, and strategic alignment. Employee attendance is required of all TRMers.
Benefits and Perks
At TRM, we know that supporting our team members can take many forms. Our goal is to enable you to care for yourself, your family, and your community with a diverse and curated benefits package for full-time employees.
- Remote-first work environment
- Competitive salaries and stock options
- Premium health, dental, and vision insurance
- FSA, HSA, and 401K programs
- Life & disability coverage
- Generous paid time for vacation, holidays, and parental leave
- Fertility, professional coaching, and mental health resources
Join Us
We are looking for team members who love building from the ground up and want to work hard in a fast-paced and ambitious environment. We are remote-first, with exceptionally talented team members located around the world. If you like solving tough problems quickly and seeing your work improve the lives of billions of people, we want you at TRM.We encourage you to reach out even if your experience doesn't precisely match the job description. Don't worry about picking exactly the right job; we can always explore other options after starting the conversation.
Your passion and interests will set you apart, especially if your background or career is unconventional. To all recruitment agencies: TRM Labs does not accept unsolicited agency resumes. Please do not forward resumes to TRM Labs employees. TRM Labs is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company.
