We all depend on healthcare throughout our lifetimes, for ourselves, and our families and friends, but it is notoriously difficult to navigate and understand. As an industry that comprises 20% of the US economy we think healthcare should work better for all of us. At Collective Health we believe it’s time for a new day in healthcare where as members we are informed and empowered to make the right care choices when the decisions are urgent and critical.
The Clinical Account Executive (CAE) position is an exciting opportunity for a clinician (RN, NP, PA, or PharmD) who is looking to leverage their healthcare expertise to support the demonstration of Collective Health’s clinical program value as well as support our efforts to meet our clients’ strategic goals to drive improved clinical and financial outcomes for their membership. The CAE will partner with clinical experts in our Product, Data Analytics, Clinical Operations and Care Navigation teams to manage a book of complex and dynamic clients looking to harness the power of the Collective Health platform to optimize healthcare value for employers and their members as the landscape continues to evolve.
This role will require a forward thinking individual who is grounded in patient care, comfortable drawing actionable insights from population health data, and skilled at public speaking. They must serve as the client’s gold-standard clinical resource and be knowledgeable of Collective Health clinical programs and innovations. They will partner with the Sales/Client Success and Collective Health’s clinical staff to provide a comprehensive management plan to provide insight into our comprehensive clinical strategies, initiatives, and new clinical solution adoption in order to meet the client’s and CH’s common goals.The CAE will work closely with the sales, marketing, and product development teams to drive revenue growth and enhance client experiences around clinical solutions.
What you'll do:
- Clinical Knowledge and Expertise: Maintain a deep understanding of clinical practices, healthcare industry trends, and regulatory requirements
- Provide clients & broker partners with insights and recommendations based on clinical expertise.
- Engage in client and prospect conversations to understand client expectations and craft an ongoing strategy to articulate results to the client on an ongoing basis
- Collaborate with internal teams to ensure we articulate the value and results of our clinical programs in direct correlation to client-specific needs and goals.
- Proactively engage in conversations and be the conduit between the CS Team/Leadership, Claim Ops, Care Nav team on highly complex claims, plan results, payment integrity programs, results, etc.
- Partner with the Insights and CS teams to elevate the voice of the customer and ensure that feedback from clients helps prioritize and improve products and services.
- Leads the adoption of clinical solutions to clients through consultative sales methods (e.g. client presentations, quarterly/annual business reviews, presentation of modeling/reporting,etc.) in accordance with client business goals and upon collaboration and coordination with account management & internal team members.
- Lead clinical recommendation discussions with client
- Acts in concert with Strategic Account Exec to service the health management consultative needs of the client.
- Leads clinical client Strategic Planning and Review Consultation meetings. Maintains strong client relationships with clients to ensure retention/satisfaction/upsell targets are met (Care Nav, Program Partners, etc)
- Engage in client dialogue that addresses the needs of the client and membership while building trust and credibility and becoming a trusted advisor in healthcare benefit success.
- Functions as primary clinical resource and new solution product expert for the client.
To be successful in this role, you'll need:
- RN, NP, PA, or PharmD
- Bachelor’s degree in Business, Healthcare Administration, Nursing, or a related field. Advanced degree preferred.
- Minimum of 3-5 years of experience in population health management, care management or direct clinical care
- Ability to explain clinical information to non-clinical stakeholders (e.g. clients and brokers/consultants)Strong knowledge of clinical practices and healthcare industry trends.
- Excellent communication, presentation, and interpersonal skills.
- Proven ability to build and maintain client relationships.
- Strong problem-solving skills and the ability to think strategically.
- Self-motivated with a track record of meeting or exceeding targets.
- Ability to travel as required.
Pay Transparency Statement
This job can be performed in a location where we have an office: San Francisco, CA, Lehi, UT, or Plano, TX, with the expectation of being in office at least two weekdays per week, or hired for remote work in the following states: CA, CO, CT, FL, GA, IL, MA, MI, MN, NJ, NY, NC, OH, OR, TN, TX, UT, or WA. #LI-remoteThe actual pay rate offered within the range will depend on factors including geographic location, qualifications, experience, and internal equity. In addition to the salary, you will be eligible for stock options and benefits like health insurance, 401k, and paid time off.
Learn more about our benefits at https://jobs.collectivehealth.com/#benefits.San Francisco, CA Pay Range$145,000—$181,500 USDLehi, UT Pay Range$116,000—$145,000 USDRemote Pay Range$98,750—$181,500 USDPlano, TX Pay Range$128,000—$160,000 USD
About Collective Health
Collective Health is the leading health benefits platform that brings together medical, dental, vision, pharmacy, and program partners into an integrated solution that better enables employees and their families to understand, navigate, and pay for healthcare. By reducing the administrative lift of delivering health benefits, providing an intuitive member experience, and helping control costs and improve outcomes, the company guides employees toward healthier lives and companies toward healthier bottom lines.We are an equal opportunity employer and value diversity at our company.
We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Collective Health is committed to providing support to candidates who require reasonable accommodation during the interview process. If you need assistance, please contact recruiting-accommodations@collectivehealth.com.
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