Litify is built on the best-in-class Salesforce Platform and we’re seeking to bring a Senior Salesforce Consultant (Litify Success Accelerator Program) to be an integral part of our growing Customer Success team.
You are someone who has extensive Salesforce consulting experience, and love helping customers find novel ways to solve their process requirements through Salesforce configurations. You love solving problems and are not afraid to reach out to others for guidance. You enjoy working with a small group of customers, and getting to know their specific organizations and needs intimately, while still being part of a larger team and working cross functionally with sales and customer success.
In this role, you will:
- Showcase strong problem solving, effectively interacting with customers to understand their unique needs and offer solid solutions
- Work directly with customers to make declarative changes in their Salesforce org, following proper QA and launch procedures
- Confidently bridge the gap between customer’s challenges and their goals
- Partner with customers to solution ideas that increase their users’ efficiency and help improve how they manage their business
- Coordinate with our Support Engineers to troubleshoot potential impacts or errors in configurations
- Work hand in hand with Customer Success Managers to realize a vision for a future state for assigned customer organizations
- Complete standard Salesforce admin tasks such as setting up users, profiles, roles, and configuring reports and dashboards
- Build time saving automations using Flows
- Provide expertise and advice on best practices, and be able to detail pros and cons of alternative solutions
- Provide timely communications, and resolve requests within SLAs
To be successful in this role, you have (required):
- 3+ years of experience with the Salesforce platform either as an IT leader, Admin or a Consultant
- 2+ years experience working on Salesforce Automations; strong Flow knowledge is preferred, with emphasis on record triggered flows, collections, loops, and working with and configuring 3rd party lightning components
- Strong technical knowledge of Salesforce administration and configuration; Salesforce Advanced Administrator Certification preferred
- Empathetic listening skills: you are able to build strong relationships and instill trust in your customers
- Project Management experience; you have experience running complex projects, uphold stakeholder expectations, maintaining scope, time & budgetary constraints
- Excellent communication, both written and verbal; you are comfortable discussing complex technical topics to a wide variety of audiences, you have strong presentation skills and can effortlessly facilitate meetings and presentations
- Hands on experience troubleshooting technical issues on Salesforce platform end-to-end (Application, Database, Network & Integration layers)
- Understanding of setting up users, profiles, roles, and configuring reports and dashboards in the Salesforce platform
- Understanding of data migration from CSV, SQL or other systems to the salesforce platform, using tools such as the Apex Data Loader
- Experience with an accounting platform (FinancialForce, Accounting Seed) and/or knowledge of legal accounting a strong plus
- Experience in Plaintiff law, Insurance Defense or Enterprise legal management is a plus
- Experience with researching, installing and configuring 3rd party applications in Salesforce orgs
- Ability to handle multiple customers & tasks simultaneously, including deescalating as necessary
Disclosure:The estimated pay range for this role is $100,000-110,000. You may also be offered a bonus and benefits.Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide. Individual pay rate decisions are based on a number of factors, including qualifications for the role, experience level, skill set, and balancing internal equity relative to peers at the company.The range above is for the expectations as laid out in the job description, however we are often open to a wide variety of profiles, and recognize that the person we hire may be less experienced (or more senior) than this job description as posted.
If that ends up being the case, the updated salary range will be communicated to you as a candidate.
