Level 3 Network (NOC) Engineer

As one of the UK’s fastest growing MSPs, we’re on the lookout for a Level 3 Network (NOC) Engineer Location: WakefieldSalary: Competitive base + BenefitsJob Type: PermanentAbout NasstarAt Nasstar, we specialise in transformative technology. Our integrated suite of managed services delivers everything from cloud optimisation and application modernisation to networking and self-serve tools. With a consultative approach at our core, we modernise and manage technology to help our clients succeed in today’s business landscape.With an impressive portfolio of customers, supporting the modern business is what we do, and we’re pretty good at it… if we do say so ourselves! But delivering greater flexibility and improved efficiencies to our clients wouldn’t be possible without the right team on board.We are lucky enough to be supported by a talented bunch - from technical specialists to marketing consultants, and strategic sales heads.

Could you be one of them?Modernise to maximiseMore information about the Nasstar Group and our businesses can be found on their respective websites. Be sure to check out our customer success stories where you can learn more about the industry-leading clients we work with!www.nasstar.comAbout the RoleReporting to Network Operations Team Leader, you will be designing, engineering and implementation of network service requests, while interfacing with multiple stakeholders. The ideal person for this role will possess excellent communication and problem-solving skills and can work both alone and in team settings.

Adherence to industry standards and products is crucial to your success in this role. You will have ownership for build and support of IP networks including routing, switching and network security services whilst ensuring customer satisfaction. You will also assist in developing and implementing new processes for the diagnosis and resolution of complex faults within the TAC. This role is a hands-on network operation role that provides top service and clear communication, with extensive experience covering network support, implementation and change management. Responsibilities:Technical AuthorityWorking closely with the Network Break-fix team, you will be the primary technical escalation point. You will develop network solution designs to meet a complex mix of customer requirements. Act as a coach providing proactive support and clear technical and customer service direction to the Team. Contributing to architectural documentation as part of high- and low-level network designs for various customers. Preparation and participation in key technical review events during the network deployment life-cycle.Operations ManagementEnsure that all escalated requests are handled in line with agreed service levels. You will take ownership of the TAC queue ensuring that any service requests are handled efficiently and effectively. Ensures that customer communication is managed effectively and in line with customer expectation and any specific contractual SLA agreements. Perform network administration activities to ensure the smooth operation of applications across multiple platforms.Process Improvement Work together as a Team to review and continually improve processes.

Carry out network capacity reviews provide a permanent solution. Drive automation to reduce implementation failures, manual tasks and therefore improving overall network performance and availability. Stakeholder Management Effectively manage and co-ordinate internal and external relationships to meet expectation on change deployment timelines and processes. Contribute to the planning of network infrastructure software releases and schedule configuration changes in a timely fashion to avoid network downtime for customers.What we are looking for:

What you can expect from us:At Nasstar, we know the importance of looking after our employees – after all, it’s the team that underpins our business!In addition to a competitive salary, supportive teams, and a real opportunity to progress in your career with a forward-thinking organisation, our benefits package includes:25 days’ holiday (excluding bank holidays)Flexible working – it’s important to maintain a work/life balance, as such, we will consider any written request for flexible workingVirtual working – we practice what we preach and empower our people to work remotelyTop tech – Leading services and solutions aren’t just for our clients; we supply best-of-breed software and hardware for all our staff too4x annual salary life assuranceHealth cash planRetail discounts and other perks from major brandsReasons to choose a career with Nasstar:We recognise and understand the importance of creating a work environment that supports personal development, enabling individuals to reach their full potential and go beyond what they thought was possible.

With so many diverse roles across the company, an excellent Apprenticeship scheme, and several training and development programmes available, the opportunities for growth are endless.Which career path will you choose?Equal Opportunities:Our ultimate goal is to create an environment where diversity is not only welcomed but celebrated, where every employee feels a sense of belonging, and where our collective differences drive our collective success.By embracing diversity, practicing inclusion, and striving for equity, we aim to be a leader in our industry and a model for organizations worldwide.Diversity is not just a statement; it's our way of life at Nasstar.A note for agencies:Nasstar has an in-house recruitment team who work hard to successfully find the very best candidates.

Therefore, we cannot accept agency submissions for any of our roles.