Safelease
SafeLease helps self storage operators protect and expand their businesses. Our core product has achieved product market fit and is growing rapidly. With our existing customers, technology and stellar reputation as a jumping off point, we see a number of adjacent opportunities where we can help operators run their businesses even better with less risk.SafeLease offers its teammates unlimited PTO, comprehensive health benefits, and more.
About the Role
As our Director of Operations you will manage multiple teams supporting a variety of products to ensure customers are satisfied, risk is managed and work gets done quickly and efficiently.
Location
This is a hybrid role in our downtown Austin,Texas office.
Why SafeLease?
- The tech. Join us as we build from the ground up. SafeLease utilizes proprietary data and the latest technologies to create financial success for our partners.
- The team. We’ve got grit, we’ve got industry experts, and we’ve got high standards.
- The stability. We’re young, yet well capitalized. Expect a competitive compensation package in the top quartile.
Responsibilities
- Manage a growing set of operational teams including Customer Support, Claims Management and Work Order Management
- Define measurements, operational processes, and knowledge bases to make sure each team has exactly what it needs to be successful
- Coach and evaluate the team so they can maximize their strengths and improve their weaknesses
- Identify and hire talented and capable new team members that fit our strong culture and work ethic
- Provide a point of escalation as you become an expert in their various disciplines
- Your teams will be the closest ear to what our customers are telling us. Identify cross-functional opportunities for improvements in our technology, processes, sales strategy and anywhere else across the organization where our customers are telling us we can do better
About You
- 5+ years experience in operations roles
- A proven track record managing and improving teams as a great people manager
- Experience hiring and maturing teams
- Data driven mindset to impartially evaluate how we are doing and where we can get better
- Concrete examples of where you’ve identified and executed on opportunities for improvement
- Deep understanding of and appreciation for great customer experiences
- Eager to roll up your sleeves to address whatever new challenge crops up
- Strong accountability, work ethic, and sense of urgency
- Exceptional communication and presentation skills, with the ability to constructively speak up for how things could be improved
Work Style
- Collaborative partner: Working closely with company leadership, you’ll address technical challenges and low hanging fruit technical needs
- Problem solver: Complex problems often require innovative, creative approaches—and you’ll work to come up with outside-the-box solutions to solve them
- Customer-centric developer: You understand who we’re here to serve and the products you develop will keep both key constituents in our B2B2C models needs met
- Forward thinker: Simply fixing the problem isn’t enough; using your proactive mindset and initiative, you’ll continually look for ways to improve performance, quality and efficiency
Employment at SafeLease is contingent upon a satisfactory verification of a general and criminal background check.Apply for this job
