Ollie was born with the mission of improving the lives of pets and pet parents nationwide. We make human-grade pet food, tailored for each dog’s nutritional needs, and deliver directly to our customers’ doors. Through Ollie’s carefully crafted meals and health services for members, dogs can truly live their healthiest, happiest lives.
As a member of our growing team, you’ll take part in a company culture that cares deeply about its work and its team members.Come join the Ollie Pack!Ollie is driven to make pets’ lives healthier by making freshly cooked, human-grade food for dogs that’s delivered right to our customers' doorsteps. And our customers want the very best for their dogs. Together, we hope to embark (no pun intended) on long, healthy journeys for our dogs powered by good, fresh food.That’s where you come in…We’re seeking a licensed Vet Technician to join our Ollie Customer Experience team.
We make sure that, from box to bowl, all our dogs (and our customers) have the best experience possible.This role will report to the Director of Customer Experience. It is a fully remote position base in the US.
What You'll Do:
- Represent the Ollie brand voice to our current and prospective customers
- Provide guidance to our customers on portions, weight screenings, and more via email, chat, or voice.
- Respond to and manage Customer Experience contacts via email, chat, SMS, and voice.
- Deliver a memorable customer experience that helps to build long-term relationships with our pups and their pet parents.
- Accurately track and monitor customer feedback and interactions
- Develop and lead projects and initiatives that improve the Ollie experience in Canine Care and beyond!
Who You Are:
- Put pets first. You love dogs and approach every dog with the same empathy and understanding as if it were your own.
- Value patience. You leverage your knowledge and communication skills (written and oral) to provide the best answers to our pup parents’ many questions.
- Improvisation. You like finding new ways to tackle challenges, and nothing catches you off guard. You prefer guardrails to rules.
- Problem solver. Cutting through to the core of a problem and figuring out how to fix it energizes you.
- Fun. You don’t mind occasional sloppy dog kisses and love sharing memes.
Other Experience:
- Bachelor’s Degree from an accredited four-year college or university
- Licensed Vet Technician with Nutritional Training
- Previous experience in customer-centric roles
- Experience with pets or health foods preferred
- Experience with Gladly, Kustomer, or a similar platform is a plus
- Interest in working in a pet-friendly, fast-moving environment
What You'll Get:
- Competitive hourly salary and a stake in the company
- Sponsored 401k program with employer match up to 4%
- Comprehensive health coverage including medical, dental and vision
- Paid parental leave
- 1-week paw-ternity leave for new dog parents
- Ollie's subscription for one dog your first year, 2+ dogs your second year
- A fully remote positionInspiring pack members!
What We Value:
Keeping Dogs At The HeartOur profound love for dogs unites us and drives and inspires every aspect of our business. Wewholeheartedly believe dogs make us better in life and at work.Being Courageous And KindWe create a safe, inclusive space for everyone to show up as their authentic selves. We check our egos atthe door and speak our minds. We embrace diverse backgrounds and perspectives as they bring new anddifferent ideas and ways of working together.Setting New StandardsWe believe in continually raising the bar, never settling for less than our best as a team and individuals.
Wekeep improving from the quality of our products to our customer experience to how we work.Making Ollie The Best ChapterWe are building an impactful business while making memorable experiences with one another. We celebrateour successes, learn from our failures, and enjoy our collective journey. Our time at Ollie should be amilestone in our careers.If you'd like to stand out, tell us in your cover letter why you're interested in joining Ollie and how your skills match the responsibilities detailed in this posting.
Ollie embraces diversity and equal opportunity. We're committed to building a team that represents a variety of backgrounds, perspectives, and skills. Ollie is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please include that in your application.Apply for this job
