Description
Head of Programmes & Change Management 12 month fixed term contractFull time Bracknell / Hybrid
HealthHero is a digital-first, end-to-end healthcare provider. We connect smart digital tools with gold-standard clinical expertise to enhance people’s whole health and optimise healthcare efficiency.
Job Description:
Responsibilities:
- Be responsible for the project control and change coordination of all projects and programmes that impact HealthHero – Enterprise operations
- Bring clarity on programme objectives and progress in meeting those objectives including quality metrics based around:
- Financial performance and optimisation
- Lean process implementation to optimisation operational KPIs and SLAs
- Patient safety
- Clinician and patient satisfaction
- Project velocity
- Document project progress, timelines and risk management (including providing a structure for project, commercial, clinical and operational risks) so that risks are be considered and mitigated within our risk management framework
- Coordinate change management within multi-disciplinary project teams with internal and external stakeholder involvement
- Assist in the prioritisation of resource and effort based in impact/outcome assessment and tracking
- Provide periodic reporting (weekly and monthly) to the operational board
Accountability:
Report directly to the Manging Director – Operations
Requirements
- Worked within the Primary Healthcare environment, ideally with experience across Private and Public healthcare structures
- Have excellent project management and change management experience with sound knowledge of project management methodologies
- Have evidence of working with multi-disciplinary teams across technology, clinical and operational structures
- Be an astute people person with the ability to read the room and moderate conflict arising from change anxiety and velocity of change
- Worked with clinical and resource management systems, processes and polices with a clear understanding of approval and quality assurance stage gates in projects and change management
- Demonstrate clear ownership of project and the ability to enthuse about and evangelise the benefit of strategic projects
- Be and active listener and demonstrate active engagement in issue resolution and escalation
Benefits
- Company Pension scheme
- Access to HealthHero healthcare services, including Private 24/7 GP service and Employee Assistance Programme
- 25 days holiday +8 days bank holiday and an extra day off for your birthday
- Electric Car scheme
- Cycle to work scheme
- Salary Exchange scheme
