Salesforce Administrator

Primary Duties and Responsibilities:

• Manage user accounts, profiles, permissions, page layouts, dashboards and reports, etc.
• Maintain proper documentation of processes, policies, application configurations and continual modifications and help related materials
• Analyze business requirements, procedures and problems; provide solutions
• Critically evaluate information gathered from multiple sources, reconcile conflicts and resolve user requests
• Manage operational requests such as creating rules around workflow, validation, fields, advanced formulas, custom objects, flows, etc.
• Identify and implement operational improvements, enhancements, and system customizations that meet business requirements
• Ensure timely resolution of support requests
• Participate in and serve as a resource for any Salesforce related projects
• Partner with management to select and implement new Salesforce related technology solutions, including training and support
• Implement and ensure compliance with industry rules and standards

Additional Responsibilities:

• Additional duties as assigned

Critical Competencies:

• Innovate Thinking – Consistently demonstrates a passion for innovate thinking and idea generation, successfully obtains buy-in from relevant stakeholders, able to navigate the creative process, can project how potential ideas may play out in the marketplace
• Manages Ambiguity & Change – Makes decisions with available information that align with strategy, embraces and manages change, challenges the status quo and champions new initiatives, comfortably handles risk and uncertainty
• Ownership & Execution – Demonstrates a sense of ownership to drive issues to closure, maximizes the use of existing processes while continuously pursuing ways to improve efficiencies, sets aggressive goals, monitors progress, and delivers results, seizes more opportunities than others
• Collaboration & Team Building – Builds and maintains relationships to successfully work toward common strategic goals, creates strong morale and spirit, fosters open dialogue, creates a sense of unity among team

The Individual:

• Ability to manage multiple projects and tasks concurrently
• Proven ability to design and implement new processes and facilitate user adoption
• Excellent verbal and written communication; attention to detail

Qualifications

• Bachelor’s Degree or equitable experience in lieu of a degree will be considered
• 2-3 years of experience as a Salesforce Administrator
• Knowledge of Salesforce.com (Pardot and Marketing Cloud) in a B2B business
• Working knowledge of SQL, Apex classes and triggers, visualforce, api