Description
Lead Service Desk (BMC Remedy/Helix)
Astor & Sanders Corporation (Astor) is an award-winning IT solutions provider headquartered in McLean, VA and is seeking a Lead Service Desk (BMC Remedy/Helix). This is a full-time position based in
Washington DC.
Roles and Responsibilities:
- Manage and coordinate the activities of the Service Desk team
- Ensure timely resolution of incidents and service requests in accordance with defined SLAs
- Provide technical support and guidance to the Service Desk team
- Monitor and analyze performance metrics to identify areas of improvement
- Work heavily with BMC Remedy and Helix
- Participate in project planning and implementation related to the Service Desk
- Stay up-to-date with industry trends and best practices in IT service management
- Additional duties as assigned
Requirements
- Must be a US Citizen or Green Card Holder
- Bachelor’s degree in Computer Science, Information Technology, or other related fields
- Minimum four (4) years of experience administering, maintaining, and developing BMC Helix IT Service Management Software.
- ITIL 4 Managing Professional certification, required
- BMC Certified Professional, required
Benefits
Astor & Sanders Corporation (www.astor-sanders.com) offers a unique, stimulating and challenging environment that fosters individual growth and rewards performance. Astor & Sanders Corporation (Astor) is an Equal Opportunity Employer.
Some of our competitive benefits include:
- Medical and dental coverage
- 401k plan with employer contribution
- Paid holiday, vacation, and sick leave
- Metro-check program
- Tuition reimbursement
