Description
We love technology, and we enjoy what we do. We are always looking for innovation. We have social awareness and try to improve it daily. We make things happen. You can trust us. Our Enrouters are always up for a challenge. We ask questions, and we love to learn.We pride ourselves on having great benefits and compensations, a fantastic work environment, flexible schedules, and policies that positively impact the balance of work and life outside of it. We care about who you are in the office and who you are as an individual.
We get involved, we like to know our people, we want every Enrouter to become part of a great community of highly driven, responsible, respectful, and above all, happy people. We want you to enjoy working with us.As a Technical Account Manager (TAM) your role is pivotal in driving client success and satisfaction. You will be responsible for leveraging your deep technical expertise to understand and address client needs effectively. Your strong problem-solving skills will enable you to troubleshoot and resolve complex issues promptly, ensuring minimal disruption to client operations.Beyond technical expertise, your role demands exceptional communication skills to articulate solutions clearly and build strong, trust-based relationships with clients.
You will serve as a primary point of contact, collaborating closely with both internal teams and clients to ensure seamless implementation and optimization of our solutions.
Requirements
- Excellent English Skills (spoken and written) to articulate solutions clearly and build strong, trust-based relationships with clients.- Hands-on knowledge of web technologies, and strong troubleshooting experience with HTML, JS, CSS.- Adtech.- SQL- Great communication skills, needed to articulate technical solutions to non-technical people.
Responsibilities
- Responsible for providing technical support to clients. You must diagnose and troubleshoot technical issues and provide effective solutions on time.- Responsible for training clients on our products and services, ensuring they understand how to use them to their fullest potential- Understand the client's needs, clarify any questions they may have, and provide clear and concise answers.- Building strong client relationships is essential. Understand their business needs and goals and work collaboratively with them to help them succeed.- Responsible for providing regular performance reports to clients.
This will require a thorough understanding of their business and the ability to interpret data and insights.
Benefits
- Monetary compensation
- Year-end Bonus
- IMSS, AFORE, INFONAVIT
- Major Medical Expenses Insurance
- Minor Medical Expenses Insurance
- Life Insurance
- Funeral Expenses Insurance
- Preferential rates for car insurance
- TDU Membership
- Holidays and Vacations
- Sick days
- Bereavement days
- Civil Marriage days
- Maternity & Paternity leave
- English and Spanish classes
- Performance Management Framework
- Certifications
- TALISIS Agreement: Discounts at ADVENIO, Harmon Hall, U-ERRE, UNID
- Taquitos Rewards
- Amazon Gift Card on your Birthday
- Work-from-home Bonus
- Laptop Policy
Equal employment
Enroute is committed to providing equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
