Detailed Description
We are seeking a proactive and skilled Smart Hands Technician to join our IT team. This role involves providing on-site technical support and assistance with a variety of IT-related tasks, including installation, maintenance, and support of hardware and network systems. The ideal candidate will possess strong desire to build technical acumen, excellent problem-solving abilities, and a commitment to delivering high-quality service.
Roles and Responsibilities:
- Assist with the installation, configuration, and deployment of IT hardware including servers, network devices, and other equipment.
- Support the setup and configuration of software applications and operating systems.
- Troubleshoot and resolve hardware and network issues, escalating complex problems to senior technicians or engineers as needed.
- Conduct hardware replacements and upgrades as required.
- Document all actions in accordance with standard company policies and procedures
- Provide hands-on assistance with network cabling, patching, and connectivity issues.
- Maintain accurate and detailed documentation of hardware installations, configurations, and troubleshooting activities.
- Offer prompt and effective on-site support to end-users, addressing technical issues and providing training as necessary.
- Collaborate with remote IT teams to facilitate troubleshooting and ensure seamless resolution of issues
- Adhere to organizational policies and procedures, ensuring compliance with IT standards and best practices
Additional Duties:
- Additional duties as assigned
Skills and Experience:
- Proven ability to troubleshoot and resolve technical issues
- Ability to react quickly and professionally in stressful situations
- Superior multitasking skills in stressful situations
- An attitude that puts a sense of urgency around restoring client services
- ITIL Foundations considered an asset
- Consistently seeks to develop self and skills needed to be prepared for future opportunities, commitment to continuous process improvement
- Must perform well in high-energy, dynamic, and team-oriented environments
- Excellent interpersonal skills with the ability to establish working relationships with individuals at varying levels within the organization
- Must possess effective verbal and written communication skills
- High degree of initiative, mature judgment, and discretion
- Client experience focused
- Ability to lift up to 75 lbs.
- Clean driving record and ability to pass background checks
Minimum Qualifications/Technical and Educational Requirements:
- High school diploma or equivalent; Associate degree in Information Technology or related field preferred.
- Relevant certifications such as CompTIA A+, CompTIA Network+, or equivalent preferred.
- Strong understanding of computer hardware, networking principles, and IT infrastructure.
- Excellent problem-solving skills and attention to detail.
- Ability to work independently and collaboratively in a team environment.
- Strong communication and interpersonal skills.
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