Come join us in the battle against bad bots and web threats!
We are looking for driven and talented employees to work as Security Operation Analyst on our Customer Operations team. As part of our leading team fighting off cybercriminals, you’ll be working side by side with customers, analyzing their traffic, and cleaning up the internet from bad bots. For this position, we are looking for someone who would be open to work on weekends (in rotation).
What you'll do:
- Analyze customers’ traffic to identify undetected threats and false detections using mostly ElasticSearch and BigQuery (SQL).
- Support customers (Tier 2) in real-time and provide professional technical responses.
- Work side by side with customers providing insightful incident reports.
- Communicate with global customers and provide quick responses and resolutions.
- Work cross-functionally with RnD and Research teams to optimize Human Security’s ability to detect and mitigate real-time Cyber Attacks.
- Design, plan and implement projects and automation for internal use.
- Hold shifts as part of the job (including weekend shifts).
Who you are:
- Perfect English, excellent customer-facing, and communication skills (a must!).
- Analytical mindset and data driven decision making.
- Passionate about data, security, and customer service.
- Hands-on experience (1+ year) with data analysis of large and complex data sets (data manipulation, statistical analysis, conclusions, etc.).
- Knowledge of web architecture and protocols (CDN, HTML, DOM, JS, HTTP, HTTPS, IPv4/v6, etc.).
- Understanding of the cybersecurity threat landscape.
- SQL Proficiency.
- B.A/B.S in related domains.
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