Business Solutions Manager

Viamericas is a #1 ranked and licensed money transmitter offering international money transfer, bill payment, check processing and a variety of other services at thousands of agent locations across the United States, and over 100,000 locations in 50 countries.  At Viamericas, our ultimate objective is to help immigrants succeed and improve their lives by providing the highest quality financial services.  We are always seeking TOP TALENT – experienced individuals who embrace our core values of respect, innovation, integrity and impact.

Duties and Responsabilities

• Know and be familiar with the money transfer industry.
• Analyze the competition, market products and services.
• Needs to a be a strong comunicator with good organizational and analytical skills.
• Ensure that the Business Solutions Representatives comply with price changes.
• Help Agents drive sales, increase profits, meet productivity standards, and remain competitive.
• Frequently communicate and solve problems.
• Profitability analysis of new and existing Agents.
• Responsible for obtaining profitable results from the Business Solutions group, developing the team through motivation or  advice.
• Responsible for managing the Business Solutions team, developing a business plan that covers sales, income, and meets the agreed objectives.
• Ensure that all activities of the Business Solutions Representatives are in agreement and will help to achieve the company's objectives.
• Responsible for monitoring the performance of the Business Solutions team by establishing a reporting and communications system that involves sales reports, cyclical sales meetings, sales bulletins and electronic bulletins.
• Personally observe the performance of the Business Solutions team.
• Identify sales support opportunities to streamline the entire sales process along with the results of measurement activities.
• Serve as the primary liaison for the Inside Sales  team, field team, and various departments as needed.
• Execute and manage a productive relationship with the Agents.
• Provide sales, marketing and customer service support.
• Develop standard presentations, sales support materials, and case studies.
• Coordinate and supervise the team's daily sales efforts.
• Assist the Senior Manager and Vice President of Sales in preparing proposals and presentations.
• Train and educate team members on sales techniques.
• Set examples for other staff in areas of personal character, commitment, and work habits.
• Reduce contraction by administering loss prevention techniques.
• Lead and motivate the Business Solutions team.
• Obtain an in-depth knowledge of the needs of each client to offer them the best solution.
• Preside over weekly staff meetings.
• Real-time telephone monitoring of staff.
• Maintain staff attendance and punctuality reports.
• Quickly handle customer complaints.
• Creation of new internal sales.
• Monitoring and response to changing service level requirements.
• Attend all company departmental and general meetings.
• Recruitment of internal sales, when necessary.
• Address individual and group coaching needs.

Qualifications

• Must possess basic and some advanced computer skills. Excel, MS Word, Outlook, PowerPoint or other type of presentation format to complete business reviews for customers
• Basic math skills to explain percentages, margins, and other information that is important to the account.
• Both verbal and written communication skills.
• Good reasoning and problem solving skills.
• Excellent organization skills
• Very well organized.
• Initiative and ability to work with minimal supervision.
• Accounting skills.
• Very detail oriented.
• Strong computer skills.
• Have a responsible attitude, stay calm under pressure, and have excellent decision-making skills.
• Able to build a positive relationship with staff.
• Discipline staff and when necessary fire them.
• Excellent people management skills.
• Able to introduce new processes in a team and organization.
• Able to respond calmly to accident and emergency situations.
• Set goals and objectives for individuals and teams.
• Team player.
• Positive attitude of being able to do.
• Adapt and implement change.
• Use good judgment.
• English / Spanish skills are required.
• Leadership skills.
• Gran capacidad para priorizar, organizar
• Customer Service.
• Sales skills., Multitasking and meeting deadlines in a fast-paced environment.
• Ability to manage a project from start to finish with exceptional monitoring to produce results.

Working Conditions

• General office working conditions, some travel (foreign and domestic) is required. It requires the use of office equipment like computers, telephones, photocopiers, filing cabinets, and fax machines among others.