Description
Process Executives play a critical role in executing efficient and accurate daily operations at Obran Health. The work of our India-based team enables us to care for a high volume of patients and provide an exceptional patient experience. Process Executives will be hired to primarily support one of our teams: Intake, Scheduling, Front Desk, Authorization, Supplies, Orders, Billing, or Quality Assurance. Process Executives will be trained on tasks to support daily workflows, and will be expected to do so with efficiency, accuracy, and empathy.
Obran Health also encourages our Process Executives to own their work, by identifying trends and opportunities for process improvement and sharing them with their Team Lead and Subject Matter Expert.
The Front Desk Process Executive will join a team of highly skilled customer service representatives who communicate by phone with patients, care givers, and other key players in the home healthcare ecosystem.
Responsibilities Include:
- Communicating with patients, caregivers, case managers, hospitals, and doctor’s offices through inbound and outbound calls, and via email
- Handling customer inquiries by responding with empathy and solving problems in a supportive and professional manner
- Following Standard Operating Procedures (SOPs) and utilize Job Aides to execute the prescribed workflow for team and individual responsibilities
- Prioritizing daily tasks and responsibilities to help achieve individual and team goals in an accurate and timely manner
Requirements
The following qualifications are required for the role:
- Bachelor’s degree in business, health care administration, accounting, or a relevant field
- Strong proficiency using Google Suite (Sheets, Docs, Slides), which is comparable to Microsoft Office (Excel, Word, Powerpoint)
- Good keyboard/typing skills, and ability to easily navigate between multiple applications
- Excellent written and verbal English communication skills
- Strong interpersonal skills and a customer service orientation
- Ability to manage multiple priorities and work efficiently
- Ability to accurately interpret and compile information from a variety of sources and systems
- Ability to problem-solve and to know when to ask for help
- Eagerness to learn and apply new skills, systems, and processes
- Willingness to show up as a team player and be cross-trained to support where needed
- Accuracy/attention to detail
- Strong alignment with the mission and values of our employee-owned cooperative, and a passion for contributing to a company that is dedicated to making a positive impact on society
The following qualifications are preferred, but not required:
- Experience working in healthcare
- Experience with US medical billing and diagnosis codes
- Experience working for a US-based company
- Experience working a night shift
Benefits
Benefits and Perks include:
- Paid Time Off and Holidays
- Health Insurance Coverage
- Housing Subsidy
- 5-Day Workweek
- Opportunity to join as a member of Obran Cooperative
Who We Are
Kalindee is a worker-owned, India-based company, whose employees support the work of Obran Health. Obran Health operates two California-based home healthcare agencies, Apollo Home Healthcare and Physicians Choice. Our agencies provide clinical excellence and compassion. We send clinicians to care for patients in their home after they’re discharged from the hospital. Our full spectrum of services includes nursing care, physical therapy, occupational therapy, speech therapy, and social work. Our team in India is a core part of our business.
The team enables us to provide high quality care by accepting referrals, scheduling appointments, placing orders for care and supplies, completing documentation, and providing excellent customer service.Obran Health is part of Obran Cooperative, a worker-owned cooperative conglomerate. We acquire successful businesses (like Apollo and Physicians Choice) and convert them from traditional companies into worker-owned businesses. Obran is owned by its members, and if you decide to elect membership, you can become a worker-owner as well. As a member, you'll own your work and be entitled to the benefits of ownership.
Our Mission
Is to put the engines of business to work for humanity.
Our Vision
Obran will be the world's largest worker-cooperative conglomerate. We exist to grow profitable, useful, and impactful businesses that serve our members, customers, and communities. We acknowledge structures of inequity and embrace the struggles to overcome them, one workplace at a time.
We Value
- Democracy: We empower and educate members to participate fully in workplace decisions.
- Innovation: We question the status quo and find new ways of working that are better for ourselves, our customers, our communities, and the environment.
- Solidarity: We act in ways that promote equity and inclusion; we are pro-black, pro-women, pro-LGBTQ+, and against hate and discrimination in all its forms.
- Humanity: We believe that workers are humans first; we foster dignity, respect, and joy in our interactions with each other.
- Balance: We think critically about the complexity of our decisions, and seek balance in the short- and long-term outcomes of all stakeholders we touch. Our stakeholders include our members, our families, our communities, our investors, our customers, our suppliers, and the environment.
Our Principles
This organization operates in accordance with the Rochdale cooperative principles:
- Voluntary and open membership
- Democratic member control
- Members’ economic participation
- Autonomy and independence
- Education, training, & information
- Cooperation among cooperatives
- Concern for community
Equal Opportunities and Accommodations
Obran is deeply committed to creating workplaces and a community of members where equity is prioritized and valued. We believe that traditional corporations’ bad behavior disproportionately hurts the most marginalized people in society — including people of color, people from working class backgrounds, women and LGBTQ people. We believe that these communities must be centered in the work we do. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.Obran is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process.
To request an accommodation, please contact the Obran Coordination team by email at coordinators@obran.org at least one week in advance of your interview.
