Kion’s cloud enablement software platform provides a unified approach for financial management, continuous compliance, and the automation and orchestration of cloud resources. We’re a fast-growing, Series A-stage startup that has quickly become the industry’s most trusted solution for enabling customers’ journey to the cloud to be more efficient, secure, and transparent. Kion allows customers to create, manage, monitor, and maintain cloud assets from a single pane of glass across Amazon Web Services (AWS), Microsoft Azure, and Google Cloud.
Kion believes employees are its most precious resource, and we believe that happy employees make an excellent product. While we’re headquartered outside Washington DC, we are committed to a 100% remote-first workforce. In addition, Kion offers excellent compensation and outstanding benefits, including top-of-the-line, platinum-level benefits, at zero cost to the employee!If you're passionate about using your expert skills to bring transformational change to a customer’s journey to the cloud, you'd be a great addition to our team!
YOUR ROLE:
Our Technical Writing team’s most fundamental goal is to enable our users with the knowledge they need to do the things they want to do in Kion. We craft content that guides customers in every step of their Kion experience, from onboarding and daily use to adopting new features and troubleshooting.As the Senior Technical Writer, you’ll support this goal by writing user-facing, learning and technical content and architecting how we deliver that content. Through cross-departmental collaboration, you will establish clear, consistent, connective language with a unified voice that extends from our product to our external content, creating a quality end-to-end user experience.
YOUR DAY-TO-DAY:
- Write learning and technical content to grow a system of user-focused learning content. Learning and technical content may include written and visual documentation, conceptual overviews, procedures, code samples, use cases, thought leadership pieces, best practices, tutorials, walkthroughs.
- Collaborate with Design to develop user flow charts, wire frames, UI screens, and user messaging. This includes actively participating in and giving constructive feedback in early product design sessions, and driving the writing process through iteration, implementation, and delivery.
- Organize strategic distribution through the product, success center, customer communications, and internal evangelizing to improve content awareness.
- Establish a logical information architecture to guide users through our content.
- Meet regularly with stakeholders to identify how we can mutually support each other, and orchestrate collaboration between departments (engineering, product, support, training, marketing).
- Maintain, extend, and enhance our content knowledge base.
- Work closely with the engineering team during sprints to determine required user documentation updates and additions.
- Stay current with industry standards, new tools, and best practices, and share these learnings with the team.
- Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements.
- Collaborate on weekly product release notes.
- Identify customers’ needs and gaps in our content and recommend new content.
- Identify ways to grow Kion adoption through content and online help mechanisms
WHAT WE ARE EXPECTING FROM YOU (I.E., THE QUALIFICATIONS YOU MUST HAVE):
- Bachelor’s degree in English or Communications.
- 4+ years of experience writing technical documentation, preferably for a B2B audience.
- Ability to thrive in a fast-paced environment and prioritize and manage workload to meet project deadlines.
- Self-motivated and able to work autonomously, with a strong sense of ownership and responsibility.
- Proven working experience in technical writing of software documentation.
- Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures.
- Excellent written and verbal communication skills.
- Experience with MadCap Flare. Experience with additional tools such as Camtasia and Pendo preferred.
- Basic familiarity with Agile software development processes.
- Basic understanding of HTML/CSS
WHAT WE WILL PROVIDE IN RETURN:
- Kion is a remote-first company. We offer a 100% remote work schedule (US only) as well as an in-office or hybrid schedule if you are local to the DC-Maryland-Virginia area.
- Excellent compensation and outstanding benefits, including top-of-the-line Blue Cross Blue Shield PPO healthcare coverage with ZERO deductibles. We pay 100% of the employee premium for medical, dental, and vision!
- 3% of direct compensation contribution to your 401(k) (no match required).
- Unlimited PTO to allow staff to spend time with friends and family.
- Regular virtual engagements to better connect with co-workers and talk about life outside of work.
- A small-team collaborative environment that fosters communication and innovation.
At Kion, we are focused on making people's lives in the cloud easier through innovative products built by passionate employees. We are looking to add talented, motivated people to our team to help achieve this mission through the engineering, support, and delivery of our revolutionary Kion cloud enablement solution.If you want to help organizations spend less time managing and governing their cloud, and more time being enabled by their cloud, you’ve come to the right place. Apply below and we’ll be in touch shortly!
