Description
Sinch is hiring a Customer Onboarding Manager to help set up high-value customers for immediate success through defined implementation processes.As a Customer Onboarding Manager, you will deliver an outstanding onboarding experience which will include educating new customers, helping to tackle technical problems, and ensuring the smooth adoption of Sinch products.
Responsibilities
- Own and handle customer relationships from the point of sale through successful implementation.
- Take ownership of the onboarding process:
- Clearly communicate account setup requirements and expectations with customers
- Educate customers on Sinch’s products, capabilities, and best practices to simplify adoption and align expectations.
- Record customer implementation needs, requests, and questions.
- Develop a deep understanding of customers' business and operational objectives.
- Act as single point of contact for customer and as customer advocate internally throughout the onboard process.
- Collaborate with the sales, operations, product and engineering teams.
- Establish positive relationships with new customer stakeholders and deepen relationships with existing customer partners.
- Assist in developing measurements to help understand the impact of successful implementation.
- Build initiatives that help to drive successful product implementation.
- Quickly pick up and disseminate any updates to the product, both to your customers and to your internal teams as needed.
- Successfully transfer your customer relationships to a customer success manager after onboarding.
Requirements
- 5+ years experience in the mobile or software industry
- University degree or equivalent experience.
- Basic telecommunications/mobile technology familiarity/technical knowledge
- Experience leading cross team (including Engineering, Billing, Operations and Sales) complex project management.
- At least a basic familiarity with the mobile industry and CAAS and CPAAS solutions.
- Project management knowledge/experience. Ability to define goals, tasks, dependencies and deliverables within established policies and standard practices.
- Must be self-motivated, possess high initiative level, and be decisive.
- Organizational skills — you'll be working with many customers, and you'll need to have expertise in place to keep all their needs organized.
- The ability to shift priorities quickly when vital.
- Must have an excellent customer demeanor and the ability to connect with all levels of management.
- Outstanding written communication skills.
Benefits
- STAY HEALTHY: We offer comprehensive market competitive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants.
- CARE FOR YOURSELF: Take advantage of our free virtual counseling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.
- SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants.
- TAKE A BREAK: Enjoy a generous paid time off program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.
- PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support.
- WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you’re the most productive and successful. It’s what you do, not where you work, that matters.
- MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.
If you’re looking for the next opportunity in your career and want to work for a growing tech company, then apply now!The annual starting salary for this position is $80,000 - $95,000. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications. This position is eligible for commissions in accordance with the terms of the Company’s plan. Commissions for this position are estimated to be $30,000 annually and are based on performance.
This role will be accepting applications until July 29th, 2024 at a minimum. Please note that the application timeline may be flexible to accommodate a comprehensive candidate evaluation.
