Quality Lead

As Quality Lead you will have an in-depth knowledge of the Telecoms industry and a good understanding of the intricate levels of the business. You will have a background of implementing business improvements along with driving quality and professional standards across the business including audits of both network build and installations and report on all findings. Collaborating and working with other business stakeholders to drive Sales and customer connections.

• Take the lead on quality and provide advice and support to the regional build teams.• Collate Business / contract Quality statistics in a timely manner and submit to the Head of Quality. • Undertake Inspections and Audits across all functions of the business to establish compliance with company policies, procedures, and standards (Ensure compliance of PIA compliance standards and Airband build/installation standards). • Assist in the preparation of reports and analysis of the quality performance of the business based upon the inspections and audits completed.• Review Quality information to identify trends and areas for improvement.

• Monitoring and regular review of the of contractor and sub-contractor Quality performance management.• Highlight areas of strength and best practice in Quality so that other teams may adopt and benefit from them.• Develop and maintain effective working relationships with managers, supervisors, employees, contractors/sub-contractors, and external resource.• Undertake investigations of poor quality, identifying the root cause and create action plan to prevent recurrence.• Driving Continuous improvement programmes through effective analysis, process audits and collaborative activities.• Ensure Compliance with specified PIA / Airband Principles and standards.• Monthly QC Checks on Test results and Cabinet documents. • Maintain proper record of Assessments and Report to Management with Finding’s in Monthly reporting.• Be able to audit the Network end to end, as set out in the Airband Principles and PIA Audit standards. Including Cabinet and exchanges, Network build and installation standards.

A career with Airband means putting people and communities at the heart of what we do every day. Our culture and values are the backbone of our success. As an internet service provider bringing highspeed broadband to rural communities across the regions that we operate. Having built the network our strategic focus is to increase our customer connections and we are looking for talented individuals to join us at this crucial time in our journey.

• Competitive package dependant on professional experience.• 25 days of paid leave a year rising to 30 plus bank holidays with service.• 5% Airband pension plus a minimum 3% employee contribution.• Customer referral bonus - a thank you for every customer you send our way.• We offer hybrid working – a mix of working from home and in the office.• Free Broadband - If you are in our coverage, you can benefit from free broadband with us!• 20% off your monthly line rental on EE’s phone, tablet, SIM only or mobile broadband plans.• Car financing scheme, Cycle to work, Tech scheme, Healthcare and medical insurance.

Dental care, and Health cash fund (dependent on the length of service)• Airshare (employee discount platform) - discounts on everyday shopping, weekly groceries, holidays, the list is endless - save up to £1,000 a year!• Refer a friend reward scheme – a selection of great rewards to choose from!

Please note that you are required to have the right to work in the UK and we request satisfactory references as part of our recruitment process. A DBS check may be required for a number of our roles, particularly those that are customer-facing. Also, a driving license may be required for positions that require you to be out in the field as part of the role.