Description
Streamline Innovations, Inc. is seeking a Field Engineer for its Midland, TX, office. The Field Engineer will serve as a technical point of contact for our clients, overseeing operational success, troubleshooting & fostering customer satisfaction. This position requires a hands-on approach to resolving technical challenges. Additionally, the Field Engineer will manage and track projects to ensure timely completion. The successful candidate will demonstrate technical proficiency, strong communication skills, and a commitment to delivering outstanding customer service.
- Engage in daily collaboration with the operations team, strategically prioritizing activities to sustain and enhance customer accounts
- Troubleshoot & resolve operational challenges through collaboration with the operations team
- Act as a point of contact for key customers, build and maintain strong customer relations
- Monitor, manage, & complete action items while coordinating with the customer base to provide updates on progress and completion
- Provide exceptional customer support, addressing inquiries and resolving issues in a timely and professional manner
- Coordinate with field operations team and logistics personnel to ensure timely delivery of necessary parts and equipment for on-site repairs, ensuring minimal downtime and efficient service delivery
- Monitor system performance and recommend improvements to enhance efficiency and reliability of operations
- Maintain proactivity by recognizing problems and making improvements as needed
- Ensure the quality of service delivered to customers, conducting regular quality checks and addressing any issues promptly
- Facilitate regular operational meetings with customers, delivering comprehensive presentations on action item progress, performance metrics, and continuous project updates
- Facilitate and monitor billable services communication in adherence to the client’s contractual agreement(s)
- Facilitate a seamless transition to the operations staff upon the deployment of new units
- Other field responsibilities and duties as assigned
Requirements
Required:
- Bachelor’s degree in Engineering, Technology, or a related field
- Strong understanding of electrical, mechanical, or software systems
- Familiarity with basic business software programs (Microsoft Suite including Outlook, Dynamics Business Central and Teams)
- Excellent organizational and communication skills
- Positive attitude and strong work ethic
- Display professionalism in customer meetings and with coworkers
- Flexible and adaptable as a critical member of a growing organization
- Must be self-motivated and able to work independently
- Must be safety and environmentally conscious
- Must be punctual and willing to work long hours if needed
- Must be willing to travel to the field and, on occasions, travel overnight as needed
Preferred:
- 2+ years plus gas production and/or gas processing/treatment experience
- Ability to read and interpret technical diagrams and manuals
- Proficiency in troubleshooting and maintaining complex systems and equipment
- Familiarity with project management tools and software
Work Environment - Conditions vary and include:
- 50% Controlled Office Environment
- 50% On-site with ambient temperatures ranging from 15-115°F degrees
- Field work covering West Texas
- Driving to and from location is required
- Compliance with general industry and site-specific safety policies is required
Physical Requirements
- Prolonged periods sitting at a desk and working on a computer
- Must be able to maintain forklift & manlift operator certificate
- Must be able to lift to 50 pounds at times
- Must be able to travel as needed
Benefits
- Salary Exempt
- Unlimited PTO
- Paid Holidays
- Health Insurance
- 401(k) Retirement Plan with an Employer Match
- $100/month Cellphone Allowance
- Stock Options
- Transportation Benefits (Vary)
EEO Statement:
Streamline Innovations, Inc. is an Equal Opportunity Employer (EEO) and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Streamline Innovations, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
