Position Description:
Leadership and Team Management
- Lead a team of digital services engineers and administrators, providing guidance, mentorship, and support.
- Foster a culture of collaboration, innovation, and continuous improvement within the team.
- Service Delivery Management:
- Oversee the end-to-end delivery and operational management of customer-facing enterprise IT services.
- Ensure service levels meet or exceed agreed-upon metrics and KPIs, addressing any deviations promptly.
- Strategic Planning and Execution:
- Develop and implement strategies to optimize service delivery, enhance efficiency, and improve customer satisfaction.
- Collaborate with stakeholders to align digital services with business objectives and technological advancements.
Technical Expertise and Solution Design
- Provide technical leadership in the design, implementation, and maintenance of IT services including VDI, desktop imaging, patching procedures, SharePoint solutions, web services, Active Directory, and Exchange.
- Stay abreast of industry trends and best practices to recommend and implement innovative solutions.
Customer Relationship Management
- Act as the primary point of contact for key customer engagements, ensuring clear communication and alignment of expectations.
- Proactively manage customer relationships, addressing feedback and resolving issues in a timely manner.
Budget and Resource Management:
- Manage financial resources, including budget planning and cost control measures.
- Optimize resource allocation to maximize operational efficiency and service delivery excellence.
Mandatory Skills:
- Customer focused and result oriented
- Senior Level Management
Desired Skills:
- Information Technology Infrastructure Library (ITIL) V3 knowledge
- PMP
Certification Required:
IAT Level II cert requiredCompTIA Security+ CE
Experience:
HS or GED - 20 YearsBachelors - 25 Years
Clearance Required:
TS/SCI FS polyPosition requires a TS/SCI.
