We know why you are reading about this opportunity. You are driven to achieve goals. You are looking to make a direct impact. You want to work in a culture where your co-workers work as part of a diverse team, communicate across departments, and have a positive attitude. If we had to guess, you are innovative with great ideas, want to bring efficiencies to processes, and are looking to grow your career. Are we right? If so, let’s talk about who we are.
Who We Are
Greenphire is a leading provider of clinical payment and communication solutions. We provide software as a service (SaaS) to reduce costs, increase participant retention, and produce quantifiable results for our clients in the clinical trial industry. Our vibrant culture focuses on four key values: All In, As a Team, For a Purpose, Solving Problems.We are a multi-year recipient of the Philadelphia Business Journal’s Best Places to Work award, and love to give shout-outs and awards to our employees.
Our For A Purpose committee champions philanthropic activities throughout the year so employees can give back to our community. We have a diversity committee that focuses on breaking down barriers, recognizing that our uniqueness is what makes us so successful!
The Project Delivery Manager is responsible, both directly and indirectly, for the company’s day-to-day implementation of ongoing client projects and oversees client relationship and support post launch.
Responsibilities
- Serves as the main point of contact between all internal value-add functions across departments
- Onboards low to medium complexity delivery projects
- Leads regular project discussions with client and study teams to review project plans, risks, actions, issues, and decisions to drive projects to completion
- Collaborates with lead and manager to determine success strategies for onboarding and supporting studies
- Demonstrates a general understanding of GP products
- Able to manage multiple priorities simultaneously
- Proactively identifies client needs and develop, articulate, and drive towards appropriate solutions
- Demonstrates flawless execution of best practices during and post implementation
- Fosters client relationships post launch of new client projects
- Ensures study documentation is complete, current, and stored appropriately
- Effectively applies Greenphire’s best practices and deliver according to internal and external success criteria
- Demonstrates flawless execution of business strategies for implementation
- Possess the ability to troubleshoot, diagnose, and correct pre and postproduction issues.
- Participates in the development of new features and functionality that may be requested by clients
- Coordinates internal and external/vendor resources
- Provides recurring project status reporting and ensure proper escalation
- Performs other duties, assignments, and/or special projects as time or circumstances necessitate
- Travels for client meetings and trainings as needed
Qualifications
- Bachelor’s Degree or equivalent work experience preferred
- Relevant project management experience and/or training
- Project management experience and strong organizational and time management skills in a dynamic and fast-paced environment
- Demonstrated analytical, creative problem solving and communication skills
- Proficiency in Microsoft Office suite and experience with a Project Management Information System (PMIS)
