A3 Technology, Inc. is seeking an experienced Technical Specialist to join our team in Egg Harbor Township, NJ. This position provides expertise in the area of field support of NAS systems and NAS maintenance and operations.
Essential Job Functions:
- Interface with other specialists in hardware, software, logistics, testing and system and database administration.
- Provide 2nd level engineering support for the NextGen Weather Processor and possibly other AJW-171 Weather Systems.
- Provide technical assistance and troubleshooting for hardware, software or other technical issues.
- Identify and document defects, bugs and inconsistencies, technical assistance and system maintenance in a ticketing system and database.
- Execute technical procedures related to installation, restoration and system maintenance.
- Support system development, testing, integration and deployment activities for NWP.
- Review and comment on system engineering documents, system requirement documents and system testing documents.
- Attend system design reviews, technical interchange meetings and any other meetings as requested to support program and team.
- Provide onsite support:
- Perform routine maintenance tasks in a lab or operational environment.
- May be tasked to support other systems within AJW-171.
- Must be willing to travel. On call for site support.
- Full-time position, standard and non-standard work hours.
Knowledge, Skills and Abilities:Required:
- Experience in documenting and tracking issues within ticketing systems and databases.
- Possess a technical understanding of systems, databases, networking, computing environments, containerization (Kubernetes) and hardware.
- Excellent technical writing and oral communication skills.
- Working knowledge of Linux and various scripting languages.
- Analytical and problem-solving ability.
- Diplomacy when interacting with internal/external customers and stakeholders.
Preferred:
- Flexibility to work in different environments.
- Ability to identify time sensitive issues, resolutions and possible escalation in high pressure situations.
- Interpret and analyze complex information systems data to develop technical documentation and system diagrams.
- Knowledge of Weather Products.
Education:
- High School Diploma/GED and (15) years of related experience including at least (10) years of NAS experience OR
- Associate degree in a related field and (13) years of related experience including NAS experience OR
- Bachelor’s Degree in a related field and (11) years of related experience including NAS experience.
Additionally, US Citizenship or documented proof of eligibility to work in the US is a must. Upon receiving a conditional offer of employment, candidates will undergo a Government investigation and must meet eligibility requirements for Government clearance. Verification of past employment, education and references is also required. It is imperative that candidates be either a US citizen or a current green card holder with the last 3 consecutive years as a resident of the US.At A3 Technology, Inc., we take pride in being an Equal Opportunity Employer (EEO) and Affirmative Action (AA) employer.
We're committed to considering all qualified candidates for employment without regard to race, religion, color, sex, sexual orientation, gender identity, age, protected veteran status, disability, national origin, genetic information or any other protected status.
